Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Merkley

Morrisburg

Summary

Compassionate and dedicated hard worker who strives to meet the needs of all residents and clients with a positive attitude.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Seaway Valley Pharmacy
08.2018 - 06.2021
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions.
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Navigate pharmacy database.
  • Receiving pharmacy order and placing pharmacy order.

Pharmacist Assistant

Seaway Valley Pharmacy
10.2020 - 03.2021
  • Fill and restock prescriptions.
  • Answered questions regarding prescriptions in person and over the phone.
  • Filled finished prescriptions for pick up.

Host

Boston Pizza Int
05.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Unregulated Personal Caregiver

The Mayfield Retirement home
03.2023 - 03.2024


  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Document important information for the nurses.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
  • Call and report information to residents POA.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provide catheter care.

Personal Support Worker

Woodland Villa Long Term Care Home
02.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Trained and coordinated work of new support workers.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

High School Diploma -

North Dundas High School
Chesterville, ON
07-2021

Certificate - Personal Support Worker

St. James Catholic School Board.
Cornwall, ON
01-2024

Practical Nursing

St.lawrence College
Cornwall, ON
08-2026

Skills

  • Patient care
  • Privacy and confidentiality
  • Crisis intervention
  • Verbal and written communication skills
  • Problem-solving
  • Team collaboration
  • Exceptional customer service
  • Strong work ethic
  • Customer service
  • Service prioritization
  • Food safety practices

Certification

  • WHMIS training certificate
  • New/Young Employee Health and Safety Awareness Training certificate
  • Customer Service Awareness Training certificate
  • Handling Cash in The Workplace certificate
  • Keeping Employees Safe from Covid-19 and Other Viruses certificate
  • First Aid and CPR training certificate
  • Gentle Persuasive Approaches certificate
  • Mental Health First Aid certificate
  • F.E.E.D training
  • Personal Support Worker College certificate

Timeline

Personal Support Worker

Woodland Villa Long Term Care Home
02.2024 - Current

Unregulated Personal Caregiver

The Mayfield Retirement home
03.2023 - 03.2024

Host

Boston Pizza Int
05.2022 - 10.2022

Pharmacist Assistant

Seaway Valley Pharmacy
10.2020 - 03.2021

Cashier

Seaway Valley Pharmacy
08.2018 - 06.2021

High School Diploma -

North Dundas High School

Certificate - Personal Support Worker

St. James Catholic School Board.

Practical Nursing

St.lawrence College

Similar Profiles

CREATE PROFILE
Kaitlyn Merkley