Kaitlyn Mckerness
Nanaimo,BC
Summary
I am a polite, calm, and friendly individual with a solid background in the food industry, customer service, and hospitality. I can confidently communicate with and assist guests while maintaining a welcoming, organized, and clean dining environment. I am a reliable and flexible team player who genuinely cares about the experience and happiness of guests and coworkers.
Overview
6
6
years of professional experience
Work History
Hostess
Smitty's Family Restaurant
03.2023 - Current
- Lead Hostess
- Greeting guests with a warm welcome
- Seating customers in the appropriate area while taking their personal needs into account
- Take, fill, and serve all drink orders per table and answer questions about the menu, hours, and anything else guests need assistance with
- Assist servers with running food and checking on tables
- Answer phone calls and assist customers with reservations, to-go orders, and any questions
- In charge of making the dining environment clean and welcoming by cleaning dirty tables, clearing plates off of tables, dusting, cleaning windows, floors, and washroom areas
- Complete assigned chores and offer assistance to coworkers
Self-Checkout Manager/Grocery Bagger
Your Independent Grocer
05.2019 - 02.2020
- Worked together with cashiers to assist customers
- Worked fast and efficiently to bag customers items
- Assisted customers with carrying items to their vehicles
- Managed self-checkout
- Returned items to their proper shelves and assisted customers with finding items or areas
- Cleaned inside and outside of the store
Skills
- Can confidently work in any environment, whether fast paced or slow
- Excellent customer service abilities
- Efficient while maintaining great service quality
- Warm and friendly demeanor
- Great at remembering faces and names
- Willing to receive constructive criticism and make improvements
- Adept at keeping a clean work environment
- Fast and effective problem-solving abilities
Timeline
Hostess
Smitty's Family Restaurant
03.2023 - Current
Self-Checkout Manager/Grocery Bagger
Your Independent Grocer
05.2019 - 02.2020
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