Kaitlyn Marx

• Hired, trained and directed 15 person team of dining services professionals .Leading front-of-house operations with a specialization in wine, providing in-depth knowledge to enhance the dining experience.
• Instrumental in building the private events market from the ground up, resulting in annual sales of $1.5 million.
• Managing all aspects of private events from initial inquiry to successful completion.
• Developing personal relationships with guests to understand their dining and drinking preferences.
• Contributing to menu development with the creation of several cocktails added to the menu.
• Responsible for bar preparation and batching, ensuring smooth bar operations.
• Handling payments and maintaining a high level of customer satisfaction

Assistant Manager Dan Gordon’s - Palo Alto, CA March 2017 to Present

• Maintaining a deep knowledge of spirits and beer, specializing in whiskey.
• Cicerone Certified.
• Cultivating strong rapport with guests and knowing their individual preferences.
• Assisting in the development of new cocktails added to the menu.
• Handling various responsibilities related to bar operations and customer service.

• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Kept bar presentable and well-stocked to meet customer needs.