Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Luckhoo

Mississauga,ON

Summary

To utilize my customer service skills and knowledge of Halton Region's services to provide exceptional support in the 311 contact centre, ensuring prompt and accurate resolution of inquiries while maintaining high standards of service quality and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Navigator/Social Worker

Lumacare
02.2022 - Current
  • Attends home assessments to assess the needs of new Clients for onboarding, and completes paperwork and documentation.
  • Provides crisis intervention and outreach to residents in TCHC buildings
  • Completes InterRAI-Cha and post hospital assessments
  • Provides ongoing case management and connects Clients and residents to external resources
  • Liaises between Client, caregivers, TCHC, hospital staff, and internal & external agencies, and makes referrals as needed.
  • Supports with discharge planning with Humber River Hospital staff and completes home visits for newly discharged patients

Educational Assistant Supply (Casual)

Halton District School Board
05.2021 - 05.2022
  • Worked with students with behavioural and learning challenges to support their personal and academic needs

Developmental Therapist Assistant

Oakwood Academy
09.2019 - 12.2021
  • Worked in a collaborative approach with team to assess, create care goals, and implementation of intervention programs

Customer Service Representative

Loblaws Companies Limited
10.2016 - 10.2021
  • Handled customer inquires, warehouse orders and trained new employees according to department guidelines

Guest Educator (Seasonal)

Lululemon
11.2020 - 02.2021
  • Resolved guest inquiries and concerns via phones, live chat, email, and any channels.
  • Supports ecommerce guest experience through placing orders, setting up returns, and troubleshooting.

Newcomer Resource Navigator

Women’s & Children Networking Foundation
11.2017 - 08.2018
  • Assessed client needs and provided appropriate internal and external programs and resources to support their goals

Assistant Activities Coordinator (Placement)

Sunrise Senior Living
01.2017 - 10.2017
  • Organized and facilitated stimulating activities to help improve cognitive functions for residents to participate and engage in both personal and group setting
  • Assisted with intake procedures, physiotherapy sessions, and serving meals daily during lunch and dinner
  • Assisted with training volunteers with the evening programs

Education

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
04.2020

Skills

  • Collaborative team player committed to delivering high-quality service and customer satisfaction
  • Skilled in conducting thorough research using internet and other resources to provide accurate information and referrals
  • Knowledge of community services
  • Strong communication and problem-solving:

Certification

  • Mental Health First Aid - Older Adults
  • U-First (Alzheimer's)
  • InterRAI-Cha
  • Naloxone Training
  • Nonviolent Crisis Intervention
  • Applied Suicide Intervention Skills Training (ASIST)
  • First Aid CPR with AED
  • BPSO Training
  • Infection Prevention & Control
  • Conflict Resolution, Customer Service, & Communication

Timeline

Care Navigator/Social Worker

Lumacare
02.2022 - Current

Educational Assistant Supply (Casual)

Halton District School Board
05.2021 - 05.2022

Guest Educator (Seasonal)

Lululemon
11.2020 - 02.2021

Developmental Therapist Assistant

Oakwood Academy
09.2019 - 12.2021

Newcomer Resource Navigator

Women’s & Children Networking Foundation
11.2017 - 08.2018

Assistant Activities Coordinator (Placement)

Sunrise Senior Living
01.2017 - 10.2017

Customer Service Representative

Loblaws Companies Limited
10.2016 - 10.2021

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning

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Kaitlyn Luckhoo