KAITLYN LAINE
Edmonton,AB
Summary
I have over 10 yrs in customer service roles with some management experience, with 5 years in a call centre, including over 5 years with cash handling and POS systems. I am well-versed in conflict resolution, as well as very successful at handling requests with both customers and clients.
Overview
14
14
years of professional experience
Work History
Waste Educator
City of Edmonton
2024.05 - Current
- Canvassing across the city in order to provide education of our waste management system
- Implemented differentiated strategies for residents on how to improve sorting habits
- Collaboration with the team to provide a safe and educational experience.
- Utilized and collected data to target key areas of the city
Security Guard
COMMISSIONAIRES-NORTHERN ALBERTA
2022.02 - 2024.01
- Secure premises and personnel by patrolling property
- Monitoring surveillance equipment
- Access Control: permitting and restricting entry
- Prevent losses and damage by reporting irregularities
- Client-customer relationship development.
Sole Proprietor
KAYE CREATIONS & COLLECTABLES
2019.07 - 2022.04
- Established a small online business by making and selling craft items
- Developed business objectives and strategies to define goals and methods for achievement
- Set pricing structures according to market analytics and emerging trends
- Devised internal processes and procedures.
Customer Support Coordinator
SUN LIFE FINANCIAL
2014.04 - 2019.07
- Provided over 30 clients per shift with excellent customer service with life insurance and disability claims through open communication and tailored services to meet changing needs
- Ability to work independently and part of a team to achieve goals in time management and customer experience excellence
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Developed and implemented strategies to retain customers and drive loyalty
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Brand Ambassador
PARIS JEWELLERS
2015.07 - 2016.04
- Assisting customers in the purchase of fine jewellery by executing excellent customer service in daily interactions with walk-ins and custom orders
- Promoted a positive company image through superior customer service experiences
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
Customer Service Manager & Photo Lab Technician
WALMART
2010.08 - 2014.04
- Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment
- Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction
- Delivered continuous training to associates to maximize performance and customer relations skills
- As a customer service manager; handled front-end duties such as managing cashier breaks and scheduling.
Education
Health Sciences Addictions Counselling -
University of Lethbridge
05.2012
High School Diploma -
Bev Facey Community High School
06.2008
Skills
- Canvassing
- Call centre operations
- Cash handling: POS
- Conflict resolution
- Multitasking
- Active listening
- Working collaboratively
- Time management
- Security camera monitoring
- First Aid Certified
- Security Guard Training
Timeline
Waste Educator
City of Edmonton
2024.05 - Current
Security Guard
COMMISSIONAIRES-NORTHERN ALBERTA
2022.02 - 2024.01
Sole Proprietor
KAYE CREATIONS & COLLECTABLES
2019.07 - 2022.04
Brand Ambassador
PARIS JEWELLERS
2015.07 - 2016.04
Customer Support Coordinator
SUN LIFE FINANCIAL
2014.04 - 2019.07
Customer Service Manager & Photo Lab Technician
WALMART
2010.08 - 2014.04
Health Sciences Addictions Counselling -
University of Lethbridge
High School Diploma -
Bev Facey Community High School
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