Kaitlyn Kupiak
Hadashville,MB
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
10
10
years of professional experience
Work History
Store Associate
Lumber One
08.2023 - Current
- Increased customer satisfaction by providing efficient and friendly service while handling transactions
- Organizing merchandise displays and restocking shelves promptly
- Assisted with inventory management, ensuring accurate counts and proper storage of products
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills
- Processed returns and exchanges efficiently, adhering to company policies and procedures
Manager
The Furington
08.2022 - 08.2023
- Supervision of staff and day-to-day operations
- Develop and maintain resort policies
- Ensure the facility is kept in a clean, sanitized condition
- Monitor play groups when needed, and feeding and medicating
Store Associate
The UPS Store
06.2021 - 10.2021
- Sort mail and packages daily
- Pack and process packages for shipping
- Assist customers with fax, photocopy, scan and print request
- Answer phone calls and subsequent questions
- Printing Knowledge & Experience
- Clean and maintain proper store hygiene.
Receptionist
Triage Wellness Institute Elko
03.2019 - 08.2019
- Scheduled patient appointments
- Took patient payments in person and over the phone
- Called on insurance for benefits and eligibility
- Partial billing.
Customer Service
Shutterfly
10.2016 - 12.2017
- Educated customers of the product
- Acted as a guide
- Made changes to existing accounts as well as changes to products created and deliveries as requested
- Responded to questions and concerns about service via phone and email and escalated calls appropriately.
Quality Control Inspector & Office Assistant
Dianne's Custom Candles
09.2015 - 09.2016
- Checked each product manufactured for quality and safety
- Scheduled candle pours
- Kept in contact with customer on products.
Cashier
Little Dukes
09.2014 - 05.2015
Lifeguard/Swim Instructor
River Valley YMCA
10.2013 - 09.2014
- Taught basic swimming to children as well as adults
- Watched for safety issues, cleanliness, tested chemicals in pools/hot tubs.
Education
High school diploma -
New Prague High School
01.2015
Skills
- Excellent Computer skills
- Positive Attitude
- Attentive Listener
- Communication Skills
- Time Management Skills
- Adaptability
- Attention to detail
- Self Motivating (10 years)
- Pool Maintenance
- Quality Inspection
- Microsoft Word
Languages
English
Professional Working
References
References available upon request.
Timeline
Store Associate
Lumber One
08.2023 - Current
Manager
The Furington
08.2022 - 08.2023
Store Associate
The UPS Store
06.2021 - 10.2021
Receptionist
Triage Wellness Institute Elko
03.2019 - 08.2019
Customer Service
Shutterfly
10.2016 - 12.2017
Quality Control Inspector & Office Assistant
Dianne's Custom Candles
09.2015 - 09.2016
Cashier
Little Dukes
09.2014 - 05.2015
Lifeguard/Swim Instructor
River Valley YMCA
10.2013 - 09.2014
High school diploma -
New Prague High School
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