Kaitlyn Knight
Ottawa
Summary
Recently moved to Ottawa, looking to get to know the city and settle into a serving and/or bartending position. Hospitality professional with 5 years of expertise in managing guest services and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with a focus on maintaining high service standards and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Beertown Public House
08.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages (30+ craft beers on tap, house and classic cocktails) promptly with focused attention to customer needs.
- Worked with POS system (Silverware/Clover) to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area/bar was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Guest Service Manager
Beertown Public House
11.2024 - 08.2025
- Managed 30+ FOH team members, fostering a supportive work environment and enhancing overall performance.
- Monitored staff hiring, training, scheduling and shift changes for the FOH team.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Oversaw daily cash handling ($30,000) and ordering procedures, and general accounting needs (i.e. invoices, etc), ensuring accuracy in financial transactions while minimizing discrepancies or losses.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Oversaw general R&M tasks, such as repairing Clover machines, contacting IT technicians, and calling external contractors.
FOH Supervisor
Beertown Public House
01.2022 - 11.2024
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors and BOH managers for successful collaboration on daily operations.
- Analyzed reservation trends for better resource allocation during peak periods, using OpenTable.
- Addressed guest concerns and resolved all issues to the guests' satisfaction.
- Supported in any way necessary during peak hours and busy services (i.e. expo-ing, bussing, seating, greeting, etc.)
Server
Troy's Diner
08.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph05-2023
Skills
- Guest accommodations
- Staff training and development
- Exceptional communication
- Strong leadership
- Guest experiences
- Food and beverage operations
- Teamwork
- Attention to detail
- Proficient in OpenTable, Silverware, Clover, Axonify
Languages
French
Professional Working
Timeline
Guest Service Manager
Beertown Public House
11.2024 - 08.2025
FOH Supervisor
Beertown Public House
01.2022 - 11.2024
Server/Bartender
Beertown Public House
08.2021 - 05.2024
Server
Troy's Diner
08.2020 - 08.2021
Bachelor of Arts - Psychology
University of Guelph
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