Summary
Overview
Work History
Education
Skills
Languages
Volunteer Work
Timeline
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Kaitlyn Jocko

East Amherst,NY

Summary

Dynamic and results-oriented professional with a proven track record at New Directions Family Services, adept in crisis intervention and leadership mentoring. Excelled in roles requiring exceptional time management and effective communication. Demonstrated ability to enhance customer satisfaction and team collaboration. Skilled in computer literacy, showcasing a blend of hard and soft skills to drive positive outcomes.

Overview

7
7
years of professional experience

Work History

Youth Support Specialist

New Directions Family Services
02.2024 - 09.2024
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
  • Mentored and guided youths through the process of developing leadership skills, fostering a sense of responsibility and accountability in their actions.

Assistant Manager

Spot Coffee
09.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Lead Bartender

Sto Lat Bar
02.2022 - 08.2022
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.

Lead Bartender

Anchor Bar
06.2021 - 03.2022
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

Cashier

Pet Supplies Plus
09.2018 - 09.2019
  • Welcomed customers and helped determine their needs.

Barista

Starbucks
08.2017 - 02.2018
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Associate of Science - Social Science

Erie Community College
Williamsville, New York
12.2024

Skills

  • Time Management
  • Collaboration and Teamwork
  • Organizational Skills
  • Effective Communication
  • Computer Literacy

Languages

English
Native or Bilingual

Volunteer Work

Kevin Richardson Wildlife Foundation, South Africa | October 2018-November 2018

AmeriCorps/FEMA Corps | February 2018-July 2018

Timeline

Youth Support Specialist

New Directions Family Services
02.2024 - 09.2024

Assistant Manager

Spot Coffee
09.2022 - 04.2023

Lead Bartender

Sto Lat Bar
02.2022 - 08.2022

Lead Bartender

Anchor Bar
06.2021 - 03.2022

Cashier

Pet Supplies Plus
09.2018 - 09.2019

Barista

Starbucks
08.2017 - 02.2018

Associate of Science - Social Science

Erie Community College

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Kaitlyn Jocko