Kaitlyn Hundt-Lippett

7 years of operations and strategy experience, 4 years working remotely at a tech company in growth phases from seed to Series B. Operational leader with a proven track record of scaling execution-heavy teams and driving revenue-critical service delivery. Built and led a Request Delivery team that processes thousands of customer requests annually, directly impacting company revenue and customer retention. Designed and optimized workflows that increased efficiency, reduced SLA breaches, and improved tester engagement in a gig-based accessibility platform. Experienced in cross-functional leadership, aligning Product, CX, and Operations to remove blockers, improve execution, and ensure seamless delivery. Skilled in leading through influence, streamlining decision-making in high-growth environments, and implementing scalable processes without adding bureaucracy. Trusted partner to senior leadership, translating business goals into operational strategy to drive measurable outcomes.

• Revenue-Critical Operations & Execution, Built and led a high-volume request delivery team, ensuring seamless execution of thousands of customer requests annually. Drove process optimizations that reduced SLA breaches, increased request throughput, and improved tester engagement in a gig-based accessibility platform.
• Cross-Functional Influence & Alignment, Collaborated with Product, CX, and Operations to resolve execution bottlenecks, integrate customer feedback into platform improvements, and scale service delivery without sacrificing quality. Drove alignment between leadership priorities and operational execution.
• Data-Driven Strategic Decision-Making, Partnered with senior leadership to surface operational insights, improve forecasting, and refine decision-making frameworks. Proactively identified risks and optimization opportunities, ensuring leadership had clear visibility into execution challenges and solutions.
• OKR Implementation & Performance Optimization, Designed and executed goal-setting frameworks that tied operational KPIs directly to business outcomes. Ensured accountability, tracked progress, and iterated on strategies to improve efficiency and resource allocation.
• Scalability Without Bureaucracy, Built lightweight, high-efficiency operational systems that streamlined workflows and reduced friction in execution. Strengthened team autonomy while maintaining process control, enabling rapid scaling without unnecessary complexity.