Kaitlyn Henderson

Delivering Exceptional Customer Service and Driving sales

• Ensure a high level of customer satisfaction by proactively addressing concerns and creating a welcoming environment
• Engage costumers to drive sales through personalized recommendations, upselling and product education
• Gather customer feedback to identify areas for improvement and enhance the shopping experience

Scheduling Management

• Assist with staff scheduling and efficiently handle time off requests to ensure adequate coverage

Team Evaluation and Development

• Encourage product knowledge development to enhance customer interactions and drive revenue
• Trained and mentored new staff, fostering a collaborative and knowledgeable work environment.

Accountability and Operational Efficiency

• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Conducted regular team meetings, promoting open communication and alignment on objectives.
• Assign staff to specific locations each day to ensure coverage in all areas of garden centre
• Manage break and lunch schedules to maintain seamless operations
• Identify and resolve customer service challenges proactively

Event Support and Coordination

• Lead the Garden Centre Team in hands-on assistance with key events
• Oversee and coordinate temporary event staff, ensure smooth execution of planned activities

• Administered medications and treatments as prescribed, ensuring patient safety and adherence to protocols.
• Monitored patient vital signs and reported changes to healthcare team for timely interventions.
• Coordinated with multidisciplinary teams to develop and implement individualized care plans for patients.
• Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
• Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
• Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
• Administered blood products and monitored vital signs to address immediate concerns.
• Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.

Skilled at working independently and collaboratively in a team environment.

Effectively running local cardiac rehab in community, responsibilities include;

• Organizing, planning, and evaluating ongoing cardiac rehab groups
• Triaging patients upon discharge from hospital for program participation
• Completing health intake assessments to identify patient needs, resources and education
• Coordinating and referring patient care to appropriate resources and supports as needed
• Completing one to one as well as group style patient education in a variety of teaching formats
• Providing education regarding chronic diseases, modifiable risk factors, SMART goal setting and self management skills.
• Collaborating with multidisciplinary team to ensure patients health needs are met
• Collaborating and partnering with other local organizations to better utilize tools and resources in providing patient care

Supported the COVID-19 School Focused Nursing Program

• Safely administered the COVID -19 and School Focused vaccinations, providing education to patients on vaccines, dosage, indications, precautions, contraindications and potential side effects.
• Acted in roles of vaccinator and prep nurse during clinics
• Help support in set up and take down of COVID-19 and school based clinic

While working at the Stratford Family Health Team, I had the opportunity to participate in supporting our local Public Health's mass COVID-19 vaccine clinics. Roles and responsibilities included;

• Providing patient education regarding the COVID-19 vaccine
• Completed and reviewed patient health history to determine if patient was safe to proceed with COVID-19 vaccine
• Collaborated with interprofessional team members such as physician's and other interdisciplinary staff
• Administered the COVID-19 vaccine to eligible patient groups
• Supported in set up and take down of daily clinics

• Demonstrated initiative to support other organizational programs such as local Public Health's COVID-19 vaccine clinics
• Advanced knowledge in routine childhood vaccines
• Skilled in intramuscular and subcutaneous injections for all ages
• Supported new program development and acted as lead for annual flu clinics and COVID vaccines clinics for organization
• Familiar with vaccine handling, reconstitution and preparation
• Knowledge in vaccine cold chain and movement
• Knowledge in anaphylaxis protocol
• Provided health education to patients, families and caregivers in a number of programs including Wellness Clinic for Tots (18 month Well Enhanced Visit), Cardiac Rehab, Memory Clinic, Metabolic Exercise Group, Healthlinks, Central Clinic)
• Immunization programs (childhood, COVID vaccine and flu shot clinics)
• Collaborated with physicians and other allied staff to effectively provide patient care
• Participated in several organizational working committees such as FHT Quality committee (acted as chair for one year) and staff wellness committee
• Knowledge and experience in FHT quality improvement plans
• Knowledge and experience in developing, reviewing and abiding by medical directives.
• Participated in external working committees and acted as liaison with local partners and stakeholders such as Public Health and Alzheimer's society
• Supported data collection for monitoring and surveillance of programs to ensure goals are being met
• Evaluated healthcare needs, goals for treatment and available resources of patients and connected to optimal providers and care
• Identified learning needs of patients and families and responded with advocacy and health education
• Promoted patient independence by teaching self-care skills with motivational interviewing techniques
• Presented and prepared presentations for AFHTO
• Provided training for new staff in programs
• Acute care clinic - supporting and completing vital assessment, urine dips, throat swabs, dressing changes, suture removal, patient education, coordination, and planning