Kaitlyn Hampel
Kamloops
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Match Eatery & Public House
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bar Supervisor & Previously Server/Bartender
Tipperary's Pub
05.2023 - 04.2024
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash on daily basis, which built trustworthiness, and loyalty with owners.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Small Business Owner
Lickety Split Clean Shuswap
08.2021 - Current
- Promoted growth of clientele through effective marketing of our services
- Fostered profitability by documenting cashflow to effectively stay within budget limits
- Managed the recruitment, hiring, training, and ongoing development of multiple employees
Tutor
GettaTutor
08.2022 - 04.2024
- Improved the academic performance of 12 students through individual tutoring sessions
- Provided comprehensive feedback on student progress, including successes and areas for improvement
- Engaged students in their learning by incorporating various teaching techniques tailored to students' needs
Manager
Sunnyside Supermarket
07.2021 - 08.2022
- Effectively implemented strategies to increase customer satisfaction and loyalty
- Led employee development with regular staff meetings to discuss progress and identify areas of improvement
- Resolved employee conflicts through empathy and guidance on company policy and procedure
Education
Bachelor of Arts - Honours Psychology
Thompson Rivers University
Kamloops, BC04.2026
Bachelor of Science - Cellular, Molecular, Microbial Biology
Thompson Rivers University
Kamloops, BC04.2026
High School Diploma - undefined
Salmon Arm Secondary
Salmon Arm, B.C.07.2022
Skills
- Guest Engagement
- Bartending
- Customer Service
- Upselling
- Leadership and Management
- Scheduling
- Food Handling
- Order Management
- Communication
- Teamwork
- Time Management
Certification
- Serving it Right (BC)
- ProServe (AB)
- RealFacts (AB)
- ProTect (AB)
- Ready for Research
- First Aid, AED, CPR
- Foodsafe
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
Match Eatery & Public House
09.2024 - Current
Bar Supervisor & Previously Server/Bartender
Tipperary's Pub
05.2023 - 04.2024
Tutor
GettaTutor
08.2022 - 04.2024
Small Business Owner
Lickety Split Clean Shuswap
08.2021 - Current
Manager
Sunnyside Supermarket
07.2021 - 08.2022
High School Diploma - undefined
Salmon Arm Secondary
Bachelor of Arts - Honours Psychology
Thompson Rivers University
Bachelor of Science - Cellular, Molecular, Microbial Biology
Thompson Rivers University
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