Kaitlyn Gruber
Bakersfield
Summary
Dynamic manager with a proven track record at House of Ounce, excelling in staff training and customer service. Enhanced employee performance and fostered a welcoming environment, leading to increased repeat business. Adept in inventory management and committed to maintaining an organized workspace, ensuring operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
House of Ounce
07.2023 - 10.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- inventory
Manager on Duty
Superstrains
03.2021 - 09.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Budtender
Blissful
12.2020 - 03.2021
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
Budtender
Bakersfield Best Buds
07.2020 - 11.2020
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
Bud Tender
Tiger "tone Shops"
08.2013 - 04.2014
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
Education
Associate of Arts - Apparel Design
Fashion Institute of Design & Merchandising
Los Angeles, CA04-2013
High School Diploma -
South High School
Bakersfield06-2009
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- maintaing a clean and organized work atmosphere
- inventory
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Certification
- Salesforce Certified Administrator
Timeline
Manager on Duty
House of Ounce
07.2023 - 10.2024
Manager on Duty
Superstrains
03.2021 - 09.2023
Budtender
Blissful
12.2020 - 03.2021
Budtender
Bakersfield Best Buds
07.2020 - 11.2020
Bud Tender
Tiger "tone Shops"
08.2013 - 04.2014
Associate of Arts - Apparel Design
Fashion Institute of Design & Merchandising
High School Diploma -
South High School
Similar Profiles
Crystal FurmanCrystal Furman
LCDC II Counselor at Urban Ounce of Prevention Behavioral HealthLCDC II Counselor at Urban Ounce of Prevention Behavioral Health
Lauren CarsonLauren Carson
Shift Supervisor at Ounce Upon a ChildShift Supervisor at Ounce Upon a Child
Fatma JeylaaniFatma Jeylaani
Waitress at Three OunceWaitress at Three Ounce