Kaitlyn Gray
Kelowna,BC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Operations Associate
Groupe Dynamite Inc. (Garage)
01.2021 - 11.2023
- Enhanced order fulfillment accuracy by conducting regular audits and addressing discrepancies promptly.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Assistant Manager
Groupe Dynamite Inc. (Dynamite)
01.2021 - 11.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Key Holder
Groupe Dynamite Inc. (Garage)
06.2020 - 01.2021
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Sales Associate
Groupe Dynamite Inc. (Garage)
07.2019 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Sands Secondary School
Delta, BC06.2019
Skills
- Shipping Procedures
- Safety Policies
- Employee Performance Evaluations
- Product and Service Knowledge
- Inventory Control
- Problem-Solving
- Cash Handling Accuracy
- Multi-Tasking Strength
- Exceptional Customer Service
- Stocking and Receiving
- Merchandising Knowledge
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Operations Associate
Groupe Dynamite Inc. (Garage)
01.2021 - 11.2023
Assistant Manager
Groupe Dynamite Inc. (Dynamite)
01.2021 - 11.2021
Key Holder
Groupe Dynamite Inc. (Garage)
06.2020 - 01.2021
Sales Associate
Groupe Dynamite Inc. (Garage)
07.2019 - 03.2020
High School Diploma -
Sands Secondary School
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