Kaitlyn Goodall
Brantford,ON
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Bartender/Server
Montana's BBQ & Bar
Brantford, Ontario
05.2022 - Current
- Provide exceptional customer service to enhance guest experiences.
- Collaborate with kitchen staff to ensure a smooth service flow.
- Enforce responsible alcohol service policies among guests.
- Remain calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
- Ensure proper sanitation of bar area, glassware, utensils, and equipment.
- Maintain knowledge of bar and menu options to prepare drinks, and make food recommendations.
Surgical Unit Clerk - Extern
Brantford General Hospital
Brantford, Ontario
07.2025 - 09.2025
- Learned hospital protocols and safety procedures to ensure compliance.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Coordinated transportation arrangements for patients with appointments, and upon discharge.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Maintained positive working relationship with fellow staff and management.
- Processed doctors' orders, admissions, and discharges.
- Processed patient information using electronic health record systems efficiently.
Cashier
New York Fries
Brantford, Ontario
03.2018 - 09.2022
- Answered customer questions about food freshness.
- Operated fryers and POS systems, break down and transport recycling, plus garbage to designated areas.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled cash, credit, and electronic payments accurately during shifts.
Shift Leader/Key Holder
Little Caesars
Brantford, Ontario
03.2020 - 11.2021
- Ensured compliance with food safety standards and cleanliness in all kitchen areas.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Supervised team members during high-volume shifts in a fast-paced environment.
Catering Assistant
Strodes BBQ & Deli
Brantford, Ontario
08.2015 - 09.2018
- Assisted in food preparation and assembly for catering orders.
- Supported delivery setup by organizing food presentation and serving items.
- Followed safety protocols while handling food and kitchen tools.
- Assisted in setting up and breaking down catering events.
Education
Medical Office Administrator
Anderson College
Brantford, ON 10.2024 - 11.2025
Ontario Secondary School Diploma -
North Park Collegiate & V.S.
Brantford, ON 09.2016 - 10.2020
References
References available upon request.
Timeline
Surgical Unit Clerk - Extern
Brantford General Hospital
07.2025 - 09.2025
Medical Office Administrator
Anderson College
10.2024 - 11.2025
Bartender/Server
Montana's BBQ & Bar
05.2022 - Current
Shift Leader/Key Holder
Little Caesars
03.2020 - 11.2021
Cashier
New York Fries
03.2018 - 09.2022
Ontario Secondary School Diploma -
North Park Collegiate & V.S.
09.2016 - 10.2020
Catering Assistant
Strodes BBQ & Deli
08.2015 - 09.2018