Kaitlyn Gilbert
Sebastopol
Summary
Positive and bubbly, thriving in fast paced environments and a love to talk. Quick to memorize orders and modifications, collaborative, calm, and a desire to grow. Looking to further and better myself each day.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Coldstone Creamery
Rohnert Park, CA
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service practices and operations.
- Implemented process improvements that enhanced customer satisfaction and reduced service time.
- Oversaw daily operations, maintaining company policies and high service standards.
Customer Service Cashier
Target
Rohnert Park, CA
10.2022 - 01.2023
- Assisted customers with transactions, ensuring accuracy and efficiency at point of sale.
- Maintained knowledge of current promotions to provide accurate information and enhance customer experience.
- Processed returns and exchanges, adhering to company policies while addressing customer concerns effectively.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Education
High School Diploma -
Santa Rosa Junior College
Santa Rosa, CASkills
- Conflict resolution
- Customer focus
- Relationship building
- Positive attitude
- Multitasking
- Cleaning and sanitation
- Customer service
- Fast-paced environment
- Safe food handling
Certification
- California Food Handlers Certificate
Timeline
Team Lead
Coldstone Creamery
05.2023 - Current
Customer Service Cashier
Target
10.2022 - 01.2023
High School Diploma -
Santa Rosa Junior College