Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlyn Fortier

Kaitlyn Fortier

Kitchener,Ontario

Summary

Dynamic Beauty Advisor with proven sales expertise and innovative thinking, honed at Shoppers Beauty Boutique and Sephora. Excelled in upselling strategies and visual storytelling, significantly enhancing customer satisfaction and engagement. Skilled in artistic collaboration and retail experience, adept at creating memorable customer interactions and achieving sales goals. Demonstrates exceptional ability in maintaining up-to-date industry knowledge and delivering personalized beauty consultations.

Overview

13
13
years of professional experience

Work History

Beauty Advisor

Shoppers Beauty Boutique
02.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.

Artist

Kay Valentine
01.2012 - Current
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Contributed to creative process through original ideas and inspiration.
  • Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Generated increased commissions by effectively networking at art fairs and social events, showcasing portfolio to potential clients.

Beauty Advisor

Sephora
09.2022 - 09.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Cashier

Tim Hortons
03.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

Certificate - Makeup Application

Sephora
Guelph
02-2023

Diploma - Cosmetology

Glow College of Artistic Design
Waterloo, ON
05-2022

Skills

  • Upselling strategies
  • Sales expertise
  • Retail experience
  • Sales proficiency
  • Innovative thinking
  • Visual storytelling
  • Deadline-oriented
  • Artistic collaboration

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Beauty Advisor

Shoppers Beauty Boutique
02.2024 - Current

Beauty Advisor

Sephora
09.2022 - 09.2023

Cashier

Tim Hortons
03.2018 - 04.2020

Artist

Kay Valentine
01.2012 - Current

Certificate - Makeup Application

Sephora

Diploma - Cosmetology

Glow College of Artistic Design

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Kaitlyn Fortier