Kaitlyn Edwardson
Vancouver,Canada
Summary
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Health Worker
Fraser Health Authority
09.2023 - Current
- Assists clients and families in establishing and maintaining self-sufficiency and independence by following an established care plan.
- Provides personal care such as bathing, skin care, grooming, oral hygiene and mobilization; performs delegated tasks for which transfer of function training has been completed such as catheter care or implementing established exercise routines.
- Performs housekeeping tasks, as per the care plan, including cleaning, laundry, mopping and sweeping to maintain a healthy, safe environment in the home.
- Works as a team member with professional staff; reports any unsafe conditions and/or changes in a client's condition/behaviour and/or living arrangements to appropriate staff.
- Observes behaviour, appearance and condition of family members and/or other individuals who maintain safe and supportive care of those clients in their own home; reports changes in the support system to the appropriate professional.
- Completes and maintains related records and documentation, as per established policies, procedures and guidelines.
Territory Sales Manager
AYA Medical
04.2022 - 07.2023
- Drive sales growth through existing and new customers, increase customer base and market share
- Develop and work via Pipeline, maintaining on-going activity, conduct cold-calling and on-site visits
- Meet quarterly/annual sales targets
- Educate customers on device indications, efficacy, safety and conduct product demonstrations
- Establish, develop and maintain positive business and customer relationships
- Maintain CRM data with regular updates, attend calls and meetings as required
Clinician/Doctor's Assistant
Pacific Derm
10.2020 - 04.2022
- Maintained a professional demeanour, always polished and poised in appearance
- Assisted doctor with various cosmetic injectable procedures such as Botox and Filler
- Prepared a treatment plan for patients and discussed appropriate aftercare
- Always made sure to have compassion and empathy to make patients feel comfortable and calm during treatments
- Made sure to take detailed notes in patients file during any doctors visit
- Maintained adequate stock, inventory, and room preparation to provide an effortless flow of patient treatments
- Always maintained patient privacy and confidentiality
Clinic Concierge & Laser Technician
NuAGE Laser & Skincare
11.2019 - 03.2020
- Welcomed existing or potential clients in clinic with an enthusiastic and fresh attitude
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files
- Handled high volume schedules and stayed on top of key deadlines
- Discussed treatment/health history, skin expectations, procedure and treatment options with clients
- Fostered friendly, warm and exceptional customer experience
- Informed and educated clients of appropriate products and treatments suited to the clients needs, while working towards the goal of increasing retail sales
- Smoothly assisted and observed other senior technicians with patients in procedures and treatments to gain and enhance my skills as an aesthetician
- Provided laser hair removal and microneedling procedures
- Sterilized equipment and tools for patient treatments
Medical Office Assistant
North Road Medical Clinic
09.2018 - 11.2019
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Displayed compassion and sensitivity to mental, physical health needs of patients
- Aided with prescription refill requests
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
Office Administrator/Receptionist
Biomedicine International
10.2014 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Attended to practitioners/health care providers to assist with naturopathic medicine and supplement information, orders and any other customer service related inquiries
- Trained new employees on administrative and CSR procedures, company policies and performance standards
- Interacted with naturopathic doctors professionally by phone, email or in-person to provide information on products and directed to desired staff members
- Proactively managed client correspondence and recorded all tracking and communications through CRM
- Communicated with customers to understand needs and recommend appropriate solutions
Education
Health Care Aide
Stenberg College
Vancouver, BC03-2024
AEC / DEP or Skilled Trade Certificate - Professional Esthetics and Spa Therapy
Blanche Macdonald Centre
Vancouver, BC10.2020
AEC / DEP or Skilled Trade Certificate - Fashion and Beauty Makeup
John Casablanas Institute
Vancouver, BC01.2015
Secondary School -
Hugh Boyd Secondary
Richmond, BC01.2013
Skills
- Home management skills
- Physical ability to carry out the duties of the position
- Ability to work independently and in cooperation with others
- Ability to operate related equipment
- Ability to communicate effectively, both verbally and in writing
- Ability to organize and prioritize
- Ability to observe and recognize changes in clients
- Ability to establish and maintain rapport with clients
Certification
- FoodSafe Level 1, 10/01/19, Present
- PREempt Basic Infection Control, 12/01/19, Present
- Dermalogica - Certificate of Achievement, 08/01/20, Present
- Hydrafacial - Certificate of Achievement, 10/01/20, Present
- Biologique Recherche Expert, 09/01/20, Present
Timeline
Community Health Worker
Fraser Health Authority
09.2023 - Current
Territory Sales Manager
AYA Medical
04.2022 - 07.2023
Clinician/Doctor's Assistant
Pacific Derm
10.2020 - 04.2022
Clinic Concierge & Laser Technician
NuAGE Laser & Skincare
11.2019 - 03.2020
Medical Office Assistant
North Road Medical Clinic
09.2018 - 11.2019
Office Administrator/Receptionist
Biomedicine International
10.2014 - 08.2018
AEC / DEP or Skilled Trade Certificate - Professional Esthetics and Spa Therapy
Blanche Macdonald Centre
AEC / DEP or Skilled Trade Certificate - Fashion and Beauty Makeup
John Casablanas Institute
Secondary School -
Hugh Boyd Secondary
Health Care Aide
Stenberg College
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