Kaitlyn Downs

• Answered emails and phone calls that consisted of booking any travel needs that were requested by the clients including, flights, Car services, and Hotel accommodations.
• Researched restaurants for itineraries that met dietary needs to provide for the clients on their requested city for their future travel plans.
• Contacted local hotels and locations for info on tours, lifestyle activities and any leisure purchase requests upon interest.
• Provided quick and rationally thinking during urgent situations of needing new flights for missed connections, cancellations and helped with any mess ups occurring at the accommodations.
• Helped with training refreshments for any requested departments.

• Used fast paced judgment to decide which items to be resold and which items were sent off to their next destination.
• Unloaded 800-900 pound carts to sort through bags to decide what would be sold and tag prices on items that were salable.
• Morning maintenance that involved removing items to make room for the new flow of products.

While employed at Millennium One Solutions I worked three different positions, they are as follows:

• TD Waterhouse: Assisted clients with their trading accounts.
• Provided assistance with password resets, opening new accounts, merging accounts, and providing login information.
• Received calls and collected information for what issues the client's were receiving to investigate further on what is restricting them from trading.
• Indigo Books & Music: Helping clients via calls, emails, and live tech support.
• Checking delivery status's upon request and Using judgement for broken or damaged items to provide refunds or replacements.
• Answering clients questions regarding what they saw on the indigo website to help and complete orders.
• President Choice MasterCard: Assisting clients with the correct information regarding what tier of PC MasterCard they had along with the benefits that followed.
• Answered questions regarding the client's card and assisting with general questions for new accounts.
• Helped with opening accounts for PC MasterCard and provided agreements to sign client's up on their behalf.

For all three positions I have been able to transfer confidently to each department and contact out sourced support when needed

• Serving three round meals and snacks to 300+ campers daily. This included large food preparation and replenishing of food so there are no interruptions or delays for the day.
• Cleaning of materials for duties and creating tasks of the next things that need to be accomplished.
• Strong communication skills and listening to meet every campers wants and needs.

• Opening the cash till and lane then helping customers with bagging their produce and items.
• Accurate counting of cash till on closing shifts and providing appropriate information to the cash office.
• Returned unwanted stock along with providing best judgement regarding damaged goods.
• Assisted with stocking needs if staff was behind in other departments.