Kaitlyn DeLaGala
Chino
Summary
Professional with experience in customer service and administrative support. Seeking an opportunity to show my full potential and refine my skills. I have a passion for challenges and thrive in a high-pace work environment. Looking to gain work experience within an organization that will provide a path for future growth.
Overview
5
5
years of professional experience
Work History
Receptionist/Front Office Assistant
Family YMCA
Norco
01.2025 - Current
- Answer customer calls regarding information on the company
- Handling registration and enrolling individuals into different extracurricular activities
- Card payment processor
- Filing important documents
After School Program Leader
Boys and Girls Club
Hacienda Heights
01.2023 - 01.2025
- Monitored student performance throughout the program duration
- Providing guidance, mentorship, conflict management/mediation, intervene and/or escalate issues to Supervisor when necessary
- Scan children In/Out of program through online portal
- Verify and confirm authorized Parent Guardian of removal of children
Customer Service/Head Cashier
The Habit Burger Grill
Chino
10.2020 - 07.2023
- Greeted customers, took in person customer orders, phone orders, and repeated back to ensure accuracy
- Upsold additional menu items to increase the company’s profits
- Packaged online orders and hand delivered to customer when ready for pick up
- Answered telephone and in person inquires
- Assisted management with on-the-job training of new employees in various duties within multi store workstations
- Cash handling, credit card processing
- Reconciled cash registers at the beginning and at the end of each shift
- Provided front-facing customer service, and any other customer satisfaction-related duties to ensure customers experience the Habit’s vision of world-class hospitality
Education
High School Diploma -
Chino Hills High School
Chino Hills, CA05-2021
Skills
- Customer service
- Phone etiquette
- Data entry
- Multitasking
- Approx 5 years experience in Customer Service and Order taking
- Computer skills include Microsoft Word, Microsoft Outlook, PowerPoint, and Microsoft Excel
Timeline
Receptionist/Front Office Assistant
Family YMCA
01.2025 - Current
After School Program Leader
Boys and Girls Club
01.2023 - 01.2025
Customer Service/Head Cashier
The Habit Burger Grill
10.2020 - 07.2023
High School Diploma -
Chino Hills High School