Kaitlyn Clack
Vista
Summary
Dynamic Office Manager/Assistant with a proven track record at MHS Heating and Air Conditioning, enhancing operational efficiency and customer satisfaction. Excelled in workflow optimization and employee supervision, significantly improving team performance. Skilled in data entry and known for exceptional organizational abilities, consistently delivering above expectations with a keen focus on achieving company goals.
Overview
11
11
years of professional experience
Work History
Office Manager/ Assistant
MHS Heating and Air Conditioning
04.2019 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained updated and detailed records of calls in physical and electronic database.
- Utilized Excel to compile data into spreadsheets to create graphs to correspond to data.
- Reacted calmly during times of highly stressed or emergency situations.
Shift Lead Manager
Upper Crust Pizza
01.2014 - 04.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Vista High School
Vista, CA07-2014
Skills
- Scheduling coordination
- Organizational skills
- Technical support
- Office management
- Workflow optimization
- Meeting planning
- Customer service
- Employee supervision
- Proposal writing
- Data entry
- Computer skills
Timeline
Office Manager/ Assistant
MHS Heating and Air Conditioning
04.2019 - Current
Shift Lead Manager
Upper Crust Pizza
01.2014 - 04.2019
High School Diploma -
Vista High School
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