Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse

Kaitlyn Castrejon

San Diego,CA

Summary

Versatile team member offering at least three years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Digital Personal Shopper

Walmart Neighborhood market
05.2025 - Current
  • Demonstrated strong organizational skills by managing multiple client orders simultaneously.
  • Received work assignments from order system to fill orders.
  • Maintained positive working relationships with customers, team members, and leadership.
  • Performed regular quality control checks of merchandise before delivery.
  • Utilized selection process for products within store and bagged products following bagging standards.
  • Stored product correctly in staging area, following safety guidelines.
  • Managed online sales transactions from start to finish.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Volunteer Rehab Aide

Sharp Grossmont Hospital
06.2025 - 08.2025
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Administered structured activities to socialize patients.
  • Performed treatment procedures to improve patient's functioning.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Maintained cleanliness and sanitation of clinic or treatment environment.

Cahier

Walmart Neighborhood market
08.2022 - 05.2025
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Built and maintained positive working relationships with co-workers.

Customer Service Associate

Walgreens
09.2021 - 08.2022
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Computed sale prices and totaled purchases with POS system or cash register.
  • Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
  • Processed payments accurately according to company guidelines while maintaining high levels of security.
  • Processed customer orders accurately and efficiently.
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure.

Cashier

CVS Pharmacy
04.2021 - 09.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Greeted and informed customers of products, fostering positive store experiences.

Education

Some College (No Degree) - Physical Therapy Assistant

San Diego Mesa College
Kearney Mesa, CA

Some College (No Degree) - Respiratory Therapist Assistant

Grossmont College
El Cajon, CA

High School Diploma -

Patrick Henry High School
San Diego, CA
06.2021

Skills

  • Advertising and marketing
  • Vendor engagement
  • Accurate money handling
  • Sales proficiency
  • Customer service
  • Lift up to fifty pounds
  • Verifying order accuracy
  • Heavy lifting
  • Deadline driven
  • Prioritizing orders

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Volunteer Rehab Aide

Sharp Grossmont Hospital
06.2025 - 08.2025

Digital Personal Shopper

Walmart Neighborhood market
05.2025 - Current

Cahier

Walmart Neighborhood market
08.2022 - 05.2025

Customer Service Associate

Walgreens
09.2021 - 08.2022

Cashier

CVS Pharmacy
04.2021 - 09.2021

Some College (No Degree) - Physical Therapy Assistant

San Diego Mesa College

Some College (No Degree) - Respiratory Therapist Assistant

Grossmont College

High School Diploma -

Patrick Henry High School
Kaitlyn Castrejon