Kaitlyn Buchanan
Shelburne,NS
Overview
16
16
years of professional experience
Work History
Seafood Assisted Manager
Sobeys
Shelburne, NS
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Cake decorater
Sobeys
Shelburne
04.2021 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
CrossFit Coach
Souwester Athletics
Shelburne, NS
09.2019 - 10.2020
- Developed strong relationships with clients by consistently providing motivational support and encouragement throughout their fitness journey.
- Ensured safety of all participants by strictly adhering to CrossFit guidelines and protocols during workouts.
- Modified exercises to meet specific participant limitations and needs.
- Integrated into facility culture to maximize effectiveness of coaching team.
Cashier
Lawtons Drugs
Shelburne, NS
05.2008 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Shelburne Regional High School
Shelburne, NSSkills
- Team Leadership
- Verbal and written communication
- Staff Management
- Schedule Preparation
- Customer Service
Languages
English
Elementary
Timeline
Seafood Assisted Manager
Sobeys
04.2021 - Current
Cake decorater
Sobeys
04.2021 - Current
CrossFit Coach
Souwester Athletics
09.2019 - 10.2020
Cashier
Lawtons Drugs
05.2008 - 03.2012
High School Diploma -
Shelburne Regional High School