Kaitlyn Berube
Morinville,AB
Summary
Proven track record in enhancing customer satisfaction at Wards Auctions, leveraging exceptional problem-solving abilities and professional telephone demeanor. Skilled in data entry and adept at handling high-stress situations, significantly improving dispute resolution efficiency. Cultivates positive client relationships through active listening and critical thinking.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wards Auctions
11.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Packed and shipped goods as well as inputting shipping specifications into EST.
- Helped load up customers with furniture and smalls.
Aftermarket Reciever
Riverside Motosports
04.2016 - 04.2019
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
Receptionist and Accessories
Riverside Motosports
08.2014 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Kept up to date on new gear and products
Education
High School Diploma -
Memorial Composite High School
Stony Plain, AB06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
Languages
English
Native or Bilingual
Timeline
Aftermarket Reciever
Riverside Motosports
04.2016 - 04.2019
Customer Service Representative
Wards Auctions
11.2015 - Current
Receptionist and Accessories
Riverside Motosports
08.2014 - 11.2015
High School Diploma -
Memorial Composite High School
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