Kaitlyn Ali
West Sacramento
Summary
Dedicated professional with a passion for providing exceptional customer service and support. Committed to helping others, creating positive experiences, and ensuring customer satisfaction in all interactions.
Overview
5
5
years of professional experience
Work History
Office Administrator
Advanced pain diagnostics & solutions
Sacramento
04.2024 - Current
- Coordinate office operations, including scheduling appointments, managing patient records, and ensuring smooth day-to-day office functions.
- Provide exceptional customer service by addressing patient inquiries, managing communication between staff and patients, and resolving concerns effectively.
- Maintain office supplies, and assist with medical billing and insurance verification.
- Support administrative staff in various tasks, ensuring efficient office workflow, and fostering a positive work environment.
Front Desk Receptionist
Empire Ranch Alzheimer's Special Care Center
Folsom
04.2021 - 02.2023
- Greeted and assisted patients and visitors, creating a welcoming environment.
- Managed phone calls, scheduled appointments, and updated patient records in the system.
- Provided information to patients and families regarding care options and facility policies.
- Ensured smooth daily operations by coordinating between patients, healthcare providers, and staff.
Medical Receptionist Supervisor
VieMed, LLC
Roseville
02.2020 - 02.2022
- Scheduled patient appointments and managed calendar for medical professionals.
- Answered patient inquiries regarding insurance, billing, and appointments.
- Ensured accurate and timely processing of patient records and medical documentation.
- Assisted patients in filling out forms, verifying insurance information, and maintaining confidentiality.
Education
High School Diploma -
West Sacramento Early College Prep
West Sacramento, CA06-2017
Skills
- Insurance Verification – 1 year
- Medical Receptionist – 3 years
- Medical Office Experience – 3 years
- Medical Billing – 1 year
- Medical Scheduling – 3 years
- Next Generation Sequencing – 4 years
- Customer Service – 7 years
Timeline
Office Administrator
Advanced pain diagnostics & solutions
04.2024 - Current
Front Desk Receptionist
Empire Ranch Alzheimer's Special Care Center
04.2021 - 02.2023
Medical Receptionist Supervisor
VieMed, LLC
02.2020 - 02.2022
High School Diploma -
West Sacramento Early College Prep
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