Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaitlin Van Elswyk-O'Donovan

Hamilton,ON

Summary

Store Manager with expertise in customer relations, sales, and inventory control. Proven track record of enhancing store operations, driving sales growth, and improving associate retention. Achievements include exceeding sales targets and effectively managing budgets to meet organizational goals.

Overview

13
13
years of professional experience

Work History

Store Manager

THE BOUGIE HIPPIE
Beachville
04.2025 - Current
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed orders to restock shelves.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Store Manager

SUNGLASS HUT
Burlington
12.2017 - 04.2025
  • Elevated sales by being part of complete sales cycle process
  • Supported all sales team members to drive growth and development
  • Recruited, trained and supervised employees
  • Tracked daily, weekly, monthly, and yearly sales to generate reports for business development planning
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Set sales targets and budgets for team leads and employees to follow

Barista

COFFEE CULTURE
Hamilton
06.2016 - 10.2018
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Greeted over 50 customers daily, answered questions and recommended drinks and pastries
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Resolved customer disputes with tact and professionalism
  • Monitored cafe for seating availability, safety, and wellbeing of guests.

Sales Associate

SHERWIN WILLIAMS
Ancaster
05.2017 - 12.2017
  • Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
  • Helped average of 40 customers per day by responding to inquiries and locating products
  • Offered product and service consultations and employed upselling techniques
  • Sold various products by explaining unique features and educating customers on proper application
  • Mixed and matched paints according to customer specifications
  • Recommended merchandise based on customer needs and desires.

Baker

TIM HORTONS
Oakville
03.2015 - 06.2016
  • Maintained temperature, sweep and sanitation logs to document proper conditions
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed
  • Maintained safe and sanitary area by checking food products' temperature and freshness
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.

Front End Supervisor

METRO INC
Hamilton
12.2012 - 10.2014
  • Delegated work to employees based on shift requirements, individual strengths, and unique training
  • Resolved customer problems by investigating issues, answering questions, and building rapport
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies
  • Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members
  • Helped customers complete purchases, including processing payments and bagging items.

Education

Business- Sales and Marketing -

Niagara College
Niagara On The Lake
08.2021

Skills

  • Sales tracking and management
  • Payroll management
  • Product and service oversight
  • Team collaboration
  • Time management
  • Retail sales leadership
  • Communication proficiency
  • Operations oversight
  • Inventory control

References

Available upon request

Timeline

Store Manager

THE BOUGIE HIPPIE
04.2025 - Current

Store Manager

SUNGLASS HUT
12.2017 - 04.2025

Sales Associate

SHERWIN WILLIAMS
05.2017 - 12.2017

Barista

COFFEE CULTURE
06.2016 - 10.2018

Baker

TIM HORTONS
03.2015 - 06.2016

Front End Supervisor

METRO INC
12.2012 - 10.2014

Business- Sales and Marketing -

Niagara College

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Kaitlin Van Elswyk-O'Donovan