Kaitlin Tilley
Halifax,NS
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Roots
Halifax, Nova Scotia
08.2024 - Current
- Deliver exceptional customer service in a dynamic retail environment.
- Handling challenging customer interactions with professionalism and empathy, reflecting the CYCCB's relationship and communication competency.
- Maintaining a positive attitude, ensuring a pleasant shopping experience for all customers.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Cashier/Sales Associate
Lawton's
Halifax, Nova Scotia
04.2023 - 07.2024
- Assisted customers in locating medications and essential items, and providing personal support.
- Developed patience and kindness while working with the elderly community, aligning with the CYCCB's cultural and human diversity competency.
- Fostered a compassionate approach to customer service through empathy and understanding, upholding ethical standards.
- Answered customer inquiries regarding store policies and procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
A&W
Dartmouth, Nova Scotia
03.2020 - 06.2021
- Managed orders in a high-pressure environment during the COVID-19 pandemic.
- Coordinated with team members to fulfill in-person, Uber Eats, and Skip the Dishes orders efficiently, demonstrating applied human development, and developmental practice methods competencies.
- Strengthened multi-tasking and teamwork skills, while maintaining high-quality service and ethical conduct.
Education
College - Child and Youth Care
Nova Scotia Community College
Dartmouth05-2026
Skills
- Time management
- Verbal/written communication
- Multi-tasking strength
- Hospitality and accommodation
- Dispute mediation
- Friendly and outgoing
- Teamwork and collaboration
- Problem-solving skills
- Policy and procedure adherence
- Adherence to professional ethics
- Empathy and Compassion
Affiliations
- Crocheting and painting
- Hiking and dog walking
- Reading and journaling
Certification
- CPR
- WHIMS
References
References available upon request.
Timeline
Sales Associate
Roots
08.2024 - Current
Cashier/Sales Associate
Lawton's
04.2023 - 07.2024
Cashier
A&W
03.2020 - 06.2021
College - Child and Youth Care
Nova Scotia Community College
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