KAITLIN PARSONS
Cambridge,ON
Summary
Dedicated University of Toronto student majoring in Criminology and Sociology with a minor in Education. Experienced in customer service and team leadership, adept at managing responsibilities efficiently and professionally. Strong ability to build relationships and maintain high service standards. Eager to apply academic knowledge and practical skills to contribute to organizational success and personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Boston Pizza Bingemans
05.2024 - Current
- Maximized table turnover rate by managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Event Server
Whistle Bear Golf Course
10.2021 - 08.2023
- Successfully managed various shifts ranging from 8 to 12 hours, ensuring smooth operations and exceptional service delivery
- Demonstrated ability to serve up to 300 guests per event, catering to their wants and needs with attentiveness and efficiency
- Effectively managed serving areas, ensuring cleanliness, organization, and polished presentation to enhance the dining experience
- Promoted to Lead Server position due to exemplary performance, taking on responsibilities as a mentor and providing support wherever needed to ensure team cohesion and efficiency.
Server
Heritage Meadows Retirement Home
04.2023 - 06.2024
- Built strong relationships with residents, offering companionship and creating a welcoming atmosphere
- Demonstrated patience, empathy, and professionalism while interacting with elderly residents and their families
- Recognized for exceptional performance and leadership qualities, leading to a promotion to Lead Server
- Took on additional responsibilities, including overseeing other servers, coordinating meal service, and ensuring high standards of service were consistently maintained.
Volunteer
Seva Food Bank
06.2023 - Current
- Assisted clients with dignity and respect, addressing their needs, and ensuring satisfaction during visits
- Collaborated effectively with volunteers and staff to efficiently distribute food to those in need.
Education
Criminology Degree -
University of Toronto Mississauga
Mississauga, ON06.2026
High School Diploma -
St. Benedict Catholic Secondary School
Cambridge, ON06.2022
Certification
Smart Serve
First Aid/ CPR (Level C)
Timeline
Server/Bartender
Boston Pizza Bingemans
05.2024 - Current
Volunteer
Seva Food Bank
06.2023 - Current
Server
Heritage Meadows Retirement Home
04.2023 - 06.2024
Event Server
Whistle Bear Golf Course
10.2021 - 08.2023
Criminology Degree -
University of Toronto Mississauga
High School Diploma -
St. Benedict Catholic Secondary School