Kaitlin Nogawa
Los Angeles
Summary
Experienced with customer service techniques and handling client interactions. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Knowledge of maintaining positive relationships and managing customer expectations.
Overview
10
10
years of professional experience
Work History
Premium Customer Agent, Dining Access Specialist
Velocity Black Powered by Capital One
07.2023 - Current
- Remote Communicating with ultra high net worth clients, restaurants, and team members to deliver primetime reservations at the best restaurants in the city. Help source ideas for content on a weekly basis. Develop new relationships with restaurants and nightlife venues around the globe. Managing and maintaining personal and company expenses.
- Maintained detailed records of customer interactions, allowing for improved tracking and follow-up on outstanding issues.
- Provided constructive feedback to colleagues during peer review sessions, fostering an environment of continuous improvement within the team.
- Managed high call volumes under pressure, maintaining composure and professionalism at all times.
- Actively participated in team meetings, sharing ideas and insights that contributed to overall departmental success.
Maître D', Server
Cassia
01.2020 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Brewco
01.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server, Bartender and Hostess
Lido Di Manhattan
01.2019 - 01.2020
- Responsible for greeting guests, taking their orders, and entering orders into the POS system. Communicating to guests about daily specials and new wines. Prepared and served alcoholic and non-alcoholic beverages. Ensure all side work is thoroughly done to ensure a clean and organized work environment.
Banquet Server
Shade Hotel
01.2017 - 01.2019
- Regularly check on guests to exceed quality expectations and standards. Answer and address guest requests efficiently and positively. Ensure all equipment is properly assembled and arranged accordingly. Communicate with staff and kitchen regarding customer special requests, allergies, and dietary restrictions.
Hostess
North Italia
01.2015 - 01.2017
- Greet all guests in a friendly manner to elevate overall experience. Handle all telephone communications, reservations, and group event coordination. Maintain contact with management, kitchen, and serving staff to ensure dining details are properly handled. Inspect dining and serving areas to ensure a clean aesthetic and proper set-up.
Education
Orange Coast College
Costa Mesa, California01.2017
High School Diploma - undefined
Woodrow Wilson Classical High School
Long Beach, California01.2015
Skills
- Complaint handling
- Live chat support
- Email management
- Customer service
- Problem-solving
- Appointment scheduling
- Complaint resolution
- Payment processing
- Time management
- Multitasking and organization
- Verbal and written communication
- Decision-making
Timeline
Premium Customer Agent, Dining Access Specialist
Velocity Black Powered by Capital One
07.2023 - Current
Maître D', Server
Cassia
01.2020 - 07.2023
Server
Brewco
01.2019 - 01.2020
Server, Bartender and Hostess
Lido Di Manhattan
01.2019 - 01.2020
Banquet Server
Shade Hotel
01.2017 - 01.2019
Hostess
North Italia
01.2015 - 01.2017
High School Diploma - undefined
Woodrow Wilson Classical High School
Orange Coast College
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