Kaitlin McMahon
Idyllwild
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
La Casita Mexican Restaurant And Cantina
04.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Administrative Assistant
Idyllwild Arts Academy
02.2019 - 08.2020
- Filing, typing, copying, scanning, emailing, phones, managing projects, excel spreadsheets, managing calendars, OSHA requirements, coordinated meetings, maintained contact list, managed records, prepared credit card reports, customer service
Bank Teller
BBVA
02.2018 - 02.2019
- Answer phones, assistant customers, handle large amounts of cash, problem solving
Supply Chain Technician
Medline Industries
04.2017 - 02.2018
- Handle all ordering and stocking duties
- Communicate with client to exceed needs
Lead Phlebotomist/ Biometrics
Summit Health
06.2013 - 07.2017
- Manage Health Events
- Calling site Contact
- Setting Up Equipment
- Adapting to Different Environments
- Venipuncture & Capillary Puncture
- Blood Collection & Handling Safety
- Medical Records Review
- Blood Specimen Storage
- Patient & Donor Care
- Quality Assurance & Controls
- Health & Fitness Counseling
- Promotion to a Lead Phlebotomist
- Skills Used: Customer Service, Professional, Flexible, Dedicated Team Player, Positive, Cheerful, and Energetic
Phlebotomy Specialist Technician
LabCorp
10.2015 - 10.2016
- Blood collection, patient intake, specimen shipping, customer service
Phlebotomy Temp
NetSource
07.2015 - 10.2015
- 3 month temp contract with Net Source at Labcorp
- Performed all phlebotomy collections, patient intake, specimen shipping, customer service
Associate
Jersey Mike's Subs
03.2015 - 07.2015
Line/Prep Cook
Panera Bread
02.2014 - 08.2014
- Open & Close Line & BOH
- Prepare food on time & correctly
- Keep a safe and clean work station
- Memorize Menu
- Customer Care
- Phone Orders
- Skills Used: Customer service, cleaning duties, energetic, team player, and flexibility
Volunteer Phlebotomy
OTC
02.2013 - 06.2013
- Venipuncture & Capillary Puncture
- Blood Collection & Handling Safety
- Medical Records Review
- Blood Specimen Storage
- Patient & Donor Care
- Quality Assurance & Controls
- Health & Fitness Counseling
- Great Learning Experience
- Skills Used: Customer Service, Professional, Flexible, Dedicated Team Player, Positive, Cheerful, and Energetic
Seasonal Stocker
Boot Barn
11.2012 - 01.2013
- Keep all items stocked
- Keep store clean
- Organize clothes/shoes ect
- Cleaning
- Up sales
- Team work
- Skills Used: Customer Service, Retail Sale Skills, Professional, Flexible, Dedicated Team Player, Positive, Cheerful, and Energetic
Seasonal Hostess and Server
Storm Stadium
04.2012 - 09.2012
- Greet/Seat Customers
- Server drinks/food
- Clean Tables
- Converse with customers
- Started as a hostess and got promoted to waitress
- Skills Used: Customer Service, Cash Handling, Professional, Flexible, Memorization, Multitasking, Dedicated Team Player, Positive, Cheerful, and Energetic
Cashier
Farmer Boys
07.2011 - 03.2012
- Great Customers
- Take orders
- Serve food
- Prep food
- Cleaning duties
- Customer Service Award
- Skills Used: Customer Service, Money Handling, Professional, Flexible, Dedicated Team Player, Positive, Cheerful, and Energetic
Education
General Ed - Athletics
Riverside City College
Riverside, CA01.2014
CPT 1 - Phlebotomy
US College
Riverside, CA01.2013
Diploma - General Ed
Lakeside High School
Lake Elsinore, CA05.2012
Skills
- Customer Service
- Phlebotomy
- Phones
- Sales
- Cooking
- Cleaning
- Supply Chain Management
- Cash Handling
- Supply Chain
- Logistics
- Venipuncture
- Patient Care
- Quality Assurance
- Laboratory Experience
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
- Quality control
- Suggestive selling
- Inventory management
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
Certification
CPT, 04/01/13, 01/31/21
Awards
- Outstanding Customer Service
- Customer Service Award
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
La Casita Mexican Restaurant And Cantina
04.2022 - 07.2024
Administrative Assistant
Idyllwild Arts Academy
02.2019 - 08.2020
Bank Teller
BBVA
02.2018 - 02.2019
Supply Chain Technician
Medline Industries
04.2017 - 02.2018
Phlebotomy Specialist Technician
LabCorp
10.2015 - 10.2016
Phlebotomy Temp
NetSource
07.2015 - 10.2015
Associate
Jersey Mike's Subs
03.2015 - 07.2015
Line/Prep Cook
Panera Bread
02.2014 - 08.2014
Lead Phlebotomist/ Biometrics
Summit Health
06.2013 - 07.2017
Volunteer Phlebotomy
OTC
02.2013 - 06.2013
Seasonal Stocker
Boot Barn
11.2012 - 01.2013
Seasonal Hostess and Server
Storm Stadium
04.2012 - 09.2012
Cashier
Farmer Boys
07.2011 - 03.2012
General Ed - Athletics
Riverside City College
CPT 1 - Phlebotomy
US College
Diploma - General Ed
Lakeside High School
CPT, 04/01/13, 01/31/21
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