Kaitlin Macintosh
North York,ON
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably at The Loft by St Louis Bar & Grill. Excelled in high-volume dining settings, demonstrating exceptional teamwork, leadership, and guest needs analysis skills. Proven track record of enhancing customer satisfaction and streamlining operations, with a keen focus on quality assurance and customer relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Private Event Server, Food Runner, & Photographer
The Loft by St Louis Bar & Grill
06.2024 - Current
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Assisted in breaking down banquet room after conclusion of event, including washing plates, chafing dishes, and sanitizing all tables.
- Photographed private events with a DSLR camera while managing taking orders and completing other tasks during the shift.
Hostess, Busser, Food Expeditor, & Takeout Cashier
St Louis Bar & Grill
01.2024 - Current
- Prepared salads and desserts while maintaining other duties, including packing orders, answering phone calls, running food, clearing dish-pit, and greeting customers.
- Operated POS system (silverware) efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and recorded totals.
- Completed cash out after closing duties were performed and insured the correct amount owing was given to MOD.
- Ensured proper execution of all closing duties.
Server & Barback
St Louis Bar & Grill
08.2024 - 10.2024
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Memorized and adhered to the Allergen guide to ensure the safety of all guests and promptly answer any inquiries regarding allergies.
- Processed payments accurately and efficiently with POS system (Silverware and Moneris).
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared mixed drinks, served wine, draft, and bottled beer.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Wedding Server
Hawley Crescent Culinary
Whitby, Ontario
08.2024 - 10.2024
- Served appetizers, salads, entrees, desserts, and beverages to guests according to established guidelines.
- Carried trays of drinks to tables, refilled glasses when needed, and cleared away empty dishes.
- Adhered to safety policies while operating machinery such as dishwashers or coffee makers.
- Responded promptly to guest inquiries or requests in an efficient and friendly manner.
- Demonstrated knowledge of menu items including ingredients, preparation methods, presentation techniques, garnishes, accompaniments.
Bike Camp Manager
Pedalheads
06.2024 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created weekly reports for senior management, summarizing operational performance metrics.
- Conducted regular morning meetings with staff to discuss progress and identify areas of improvement with each group and individual camper success.
- Provided leadership during times of organizational change or crisis situations.
- Delivered individualized support for neurodivergent children.
- Responded quickly to emergency situations in an efficient manner, while providing quality care to campers.
Seasonal Sales Associate
Bath And Body Works
North York, ON
09.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Bike Camp Supervisor
Pedalheads
06.2023 - 08.2023
- Led a team of camp counselors, providing guidance, support, and training to ensure they were equipped to design and implement engaging games for campers
- Addressed any concerns, ensuring a high level of customer satisfaction.
- Managed program operations by communicating with and holding staff accountable to responsibilities.
Bike Instructor
Pedalheads
06.2022 - 08.2022
- Communicated with parents about campers' activities and reported concerns to the supervisor.
- Delivered first aid for accidents and injuries in compliance with established procedures.
- Cared for personal and health needs of campers with special needs.
Education
High School Diploma -
Earl Haig Secondary School
North York, ON01.2024
Skills
- Teamwork and collaboration
- High-volume dining
- Guest Needs Analysis
- Quality Assurance
- Supervision and leadership
- Customer Relations
Certification
Smart Serve Ontario, Certification number: 240629481334
Standard First Aid- CPR C- AED, Certified by St john's Ambulance Saint-Jean
Timeline
Server & Barback
St Louis Bar & Grill
08.2024 - 10.2024
Wedding Server
Hawley Crescent Culinary
08.2024 - 10.2024
Private Event Server, Food Runner, & Photographer
The Loft by St Louis Bar & Grill
06.2024 - Current
Bike Camp Manager
Pedalheads
06.2024 - 09.2024
Hostess, Busser, Food Expeditor, & Takeout Cashier
St Louis Bar & Grill
01.2024 - Current
Seasonal Sales Associate
Bath And Body Works
09.2023 - 01.2024
Bike Camp Supervisor
Pedalheads
06.2023 - 08.2023
Bike Instructor
Pedalheads
06.2022 - 08.2022
High School Diploma -
Earl Haig Secondary School
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