Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Kaitlin Lafreniere

Calgary,AB

Overview

7
7
years of professional experience

Work History

Catering Sales Administrative Assistant

Heritage Park Historical Village
06.2024 - Current
  • Specialize in creating catered event contracts by mastering Caterease software.
  • Conduct comprehensive market research and competitive analysis for the catered event industry, using 20 different competitors, to aid the team in understanding where the company thrived and where it could improve.
  • Analyze company sales trends and forecasts to support the company’s strategic planning .
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and adhering to secure filing systems.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Server & Banquet Captain

Heritage Park Historical Village
04.2022 - 07.2024
  • Responded promptly in serving high customer volumes during special events without sacrificing guest experience and professionalism.
  • Executed events of 75+ guests, acting as a liaison between staff, event organizers, and chefs to ensure smooth running events.
  • Contributed to inventory management by monitoring stock levels of non-alcoholic and alcoholic inventory.
  • Aided in training new servers to maintain proper etiquette and grace within stressful situations while still engaging effectively with the team.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Global Virtual Team Lead Coach

X-Culture
08.2023 - 05.2024
  • Served as a coach and a mentor for current X-Culture participants
  • Exemplified high-level time management between grading over 40+ expansion plans and responding promptly to coaching cases.
  • Navigated and advised students facing conflict within their own global virtual teams.
  • Delivered effective feedback to students as requested to assist them in curating top quality expansion plans for their clients.
  • Actively engaged team members, encouraging community participation, and creating a conducive environment for teamwork.

Shift Lead

Tim Hortons
12.2017 - 08.2021
  • Acted as a leader and trainer for fellow team members, motivating others during high stress situations
  • Mastered the point-of-sales system to quickly manage transactions
  • Provided high quality service, engaging with guests in a professional but approachable manner
  • Upheld a high standard of safety for food procurement and distribution.

Education

Bachelor of Commerce - International Business Strategy

University of Calgary
Calgary
04.2024

Skills

  • Collaboration
  • Communication
  • Leadership
  • Statistical and Analytical Thinking
  • Customer Service
  • Data Entry
  • Time Management

Accomplishments

SGMA 589 - International Business Consulting Project

  • Collaborated in a team and with a local firm to curate an effective and feasible expansion for the company.

X-Culture Consulting Competition

  • Coordinated a global virtual team to complete a high-quality market expansion plan for Eco Blu Confeccoes Lada, a Brazilian clothing manufacturer.
  • First Place - winning the 2023-1 X-Culture Best Team Award.

Awards

  • Clifford and Lousie Lougheed Scholarship | 2023
  • Jason Lang Scholarship | 2023
  • University of Calgary Entrance Scholarship | 2020

Timeline

Catering Sales Administrative Assistant

Heritage Park Historical Village
06.2024 - Current

Global Virtual Team Lead Coach

X-Culture
08.2023 - 05.2024

Server & Banquet Captain

Heritage Park Historical Village
04.2022 - 07.2024

Shift Lead

Tim Hortons
12.2017 - 08.2021

Bachelor of Commerce - International Business Strategy

University of Calgary

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Kaitlin Lafreniere