Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAITLIN HIRD

Enderby,BC

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in Serve It Right.

Overview

7
7
years of professional experience

Work History

Front of House Manager

The Coffee Cottage
08.2023 - 01.2025
  • Oversee daily operations, ensuring seamless customer experiences and efficient service.
  • Implemented staff training programs, boosting team productivity and customer satisfaction.
  • Coordinate with kitchen staff to optimize workflow and reduce service times.
  • Analyze sales data to identify trends and adjust strategies for improved revenue.
  • Foster a collaborative environment, enhancing team morale and communication.

Human Resources

Red Deer Housing Authority
01.2023 - 08.2023
  • Developed and launched a comprehensive employee wellness program, fostering a healthier work environment and boosting overall productivity.
  • Developed and implemented a comprehensive employee handbook for Red Deer Housing Authority, aligning policies with organizational goals and regulatory standards.
  • Managed payroll processes as part of HR responsibilities, ensuring timely and accurate compensation for employees.

Track Service Administrator

Calabogie Motorsports Park
04.2019 - 10.2022
  • Streamlined track operations, enhancing safety protocols and client satisfaction. Implemented efficient scheduling system, reducing wait times and boosting revenue.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Administrator / Assistant

Trinity
08.2021 - 12.2021
  • Managed church operations, enhancing efficiency and fostering community engagement.
  • Organized events, increasing attendance and participation.
  • Implemented financial tracking systems, improving budget accuracy.
  • Coordinated volunteer activities, boosting service quality.
  • Resolved administrative issues, ensuring smooth daily operations.

Recruitment and Retention Coordinator

Home Instead
10.2020 - 06.2021
  • Led recruitment initiatives, enhancing retention rates through innovative strategies. Streamlined hiring processes, reducing time-to-hire and improving candidate quality.
  • Designed and conducted comprehensive training programs for Personal Support Workers (PSWs) and support staff, ensuring adherence to organizational standards and best practices.
  • Managed end-to-end payroll and billing processes for a workforce of over 100 employees and a client base exceeding 200, maintaining efficiency and accuracy in all transactions.

Receptionist/Assistant to the Owner

Quality Inn
04.2018 - 11.2019
  • Welcomed guests with warmth, managed reservations efficiently, and supported management tasks, enhancing overall guest satisfaction at Quality Inn.
  • Maintained meticulous records, coordinated seamless check-ins/outs, and resolved guest inquiries promptly, ensuring smooth hotel operations.
  • Led the coordination efforts for opening a new hotel restaurant, managing recruitment, staff training, supply chain logistics, and operational readiness.
  • Provided comprehensive assistance to a hotel owner, including handling daily operations, scheduling, and project coordination.

Education

Canadian Mennonite University
Winnipeg, MB
04.2016

Skills

  • Organization (Expert), Administrative coordination (Expert), Attention to detail (Expert), Administrator leadership (Expert), Personable (Expert)

Timeline

Front of House Manager

The Coffee Cottage
08.2023 - 01.2025

Human Resources

Red Deer Housing Authority
01.2023 - 08.2023

Administrator / Assistant

Trinity
08.2021 - 12.2021

Recruitment and Retention Coordinator

Home Instead
10.2020 - 06.2021

Track Service Administrator

Calabogie Motorsports Park
04.2019 - 10.2022

Receptionist/Assistant to the Owner

Quality Inn
04.2018 - 11.2019

Canadian Mennonite University

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KAITLIN HIRD