Kaitlin Hartford
Peterborough,ON
Summary
Versatile Medical Receptionist possessing first-rate communication skills and personable demeanor demonstrated across 2 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
3
3
years of professional experience
Work History
Medical Office Administrator
Quinte Health Care
02.2022 - 06.2022
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
Medical Office Administrator
Peterborough Regional Health Centre
06.2021 - 10.2021
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Customer Service Representative
GM Financial
03.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reconciled customer profiles
- Made arrangements with customers to get payments up to date
Education
Medical Transcription
International Career School
Quebec, QC06.2024
Medical Office Assistant
International Career School
Quebec, QC07.2021
Office Administration
Fleming College
Peterborough, ON06.2017
Child And Youth Worker
Fleming College
Peterborough, ON06.2015
Skills
- Understanding of Medical Terminology
- Managing Patient Records
- Registration Management
- Customer Service
- Adaptable to Change
- Electronic Health Records Familiarity
- Professionalism and Discretion
- Multitasking Prowess
- Patient Scheduling Proficiency
Languages
English
Native or Bilingual
Timeline
Medical Office Administrator
Quinte Health Care
02.2022 - 06.2022
Medical Office Administrator
Peterborough Regional Health Centre
06.2021 - 10.2021
Customer Service Representative
GM Financial
03.2019 - 01.2021
Medical Transcription
International Career School
Medical Office Assistant
International Career School
Office Administration
Fleming College
Child And Youth Worker
Fleming College
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