Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlin Frey

Listowel

Summary

Reliable individual experienced in cafe management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Experience in inventory management, staff training, and problem solving. Excellent communication skills and a passion for creating an enjoyable customer experience. Passionate about latte art and wholesome food that brings connection and community.

Overview

6
6
years of professional experience

Work History

Content Creation/Digital Marketing Specialist

The Brecknock Group
04.2024 - Current
  • Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
  • Strengthened online presence by creating engaging social media content and managing multiple platforms.
  • Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.

Shift Manager

Salt and Light Cafe & Creperie
03.2024 - 07.2024
  • Trained and supervised new staff members.
  • Opened and closed cafe.
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
  • Addressed customer complaints and resolved conflicts.
  • Assisted customers with product selection, providing exceptional service experience.
  • Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
  • Prepared and submitted daily reports to management.
  • Reported equipment repair and employee training needs to managers.
  • Worked as a Barista, creating drinks, monitoring coffee quality, and cultivating latte art

English Teacher

Kingdom Channels
02.2022 - 02.2024
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Customer Service Cashier

McDonalds
06.2021 - 09.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built positive relationships with customers by providing friendly and helpful service.
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
  • Filled in as part-time management as needed
  • Monitored and maintained inventory levels to ensure adequate stock.
  • Developed and maintained a positive working relationship with customers.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Supervised others and provided on-the-job training.
  • Monitored customer traffic and proactively addressed potential issues.
  • Collaborated with team members to ensure smooth operations during peak hours.

Teacher/Tutorial Assistant

Weaverland School
08.2019 - 05.2021
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

Education

High School Diploma -

Susquehanna Valley
Harrisburg, PA
06.2018

Skills

  • Opening and closing procedures
  • Handling customer complaints
  • Delegating work
  • Customer service focus
  • Shift checklists
  • Barista skills
  • Punctual and reliable
  • Mentoring and coaching
  • Team development
  • Interpersonal skills
  • Shift leadership
  • Coffee Experience
  • Social media marketing
  • SEO
  • Digital marketing
  • Content creation
  • Email marketing campaigns
  • Graphic design

Languages

English
Native or Bilingual
Kurdish
Professional Working

Timeline

Content Creation/Digital Marketing Specialist

The Brecknock Group
04.2024 - Current

Shift Manager

Salt and Light Cafe & Creperie
03.2024 - 07.2024

English Teacher

Kingdom Channels
02.2022 - 02.2024

Customer Service Cashier

McDonalds
06.2021 - 09.2021

Teacher/Tutorial Assistant

Weaverland School
08.2019 - 05.2021

High School Diploma -

Susquehanna Valley

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