Kaitlin Folster
Kelvington,SK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time or part-time at home work role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Social Media Marketing
ItWorks Global
03.2018 - 06.2023
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Trained junior team members on best practices for social media management, resulting in higher-quality output from all staff members involved.
Bank Clerk (Temporary Position)
Scotiabank
Tisdale, Sk
05.2017 - 09.2017
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Developed positive relationships with customers, fostering loyalty and trust in the bank''s services.
- Streamlined workflow by effectively organizing documents, files, and reports for easy access.
Waitress/Head Cashier
Hidden Meadows Golf Course
Kipabiskau Lake, Sk
08.2016 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress/ Cashier/ Bartender
The Fisherman's Cove
Greenwater lake, Sk
03.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Retail Keyholder/ Cashier/Shelf Stocker
Red Apple Store
Wadena, Sk
09.2015 - 03.2016
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Key Holder/ Head Waitress/ Cashier
Summer Roll Restaurant
Saskatoon, Sk
10.2012 - 09.2015
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy restaurant.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and restaurant operations.
- Supervised server staff and simultaneously served personal section of tables.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
Education
High School Diploma -
Walter Murray Collegiate
Saskatoon, SK06.2015
Skills
- Social Media Strategy
- Influencer Marketing
- Customer Service
- Cash Handling
- Problem-solving abilities
- Data Entry
- Customer Relations
- Visual design
- Professionalism and Courtesy
- Deposit and withdrawal management
- Strong Work Ethic
Timeline
Social Media Marketing
ItWorks Global
03.2018 - 06.2023
Bank Clerk (Temporary Position)
Scotiabank
05.2017 - 09.2017
Waitress/Head Cashier
Hidden Meadows Golf Course
08.2016 - 05.2017
Waitress/ Cashier/ Bartender
The Fisherman's Cove
03.2016 - 02.2017
Retail Keyholder/ Cashier/Shelf Stocker
Red Apple Store
09.2015 - 03.2016
Key Holder/ Head Waitress/ Cashier
Summer Roll Restaurant
10.2012 - 09.2015
High School Diploma -
Walter Murray Collegiate