Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Kaitlin Childerhose

Hamilton,ON

Summary

Seasoned Lawn and Garden Sales Associate with comprehensive understanding of horticulture products, plant care, landscaping tools, and customer service. Demonstrated ability to provide knowledgeable assistance to customers in selecting appropriate lawn and garden items for specific needs. Possess effective communication skills, expertise in inventory management, and proven track record of enhancing sales through product upselling.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lawn and Garden Sales Associate/Coaching Assistant

Home Depot Canada
Hamilton, ON
05.2020 - Current
  • Demonstrated safe tool and equipment use in lawn care product management.
  • Unloaded delivery trucks and stocked shelves efficiently with new inventory.
  • Assisted customers in locating items, offering advice on lawn and garden products.
  • Trained new employees on sales floor procedures and customer service techniques.
  • Advised customers on best practices for maintaining healthy gardens and lawns.
  • Coordinated gardening workshops and seminars at store location to enhance community engagement.
  • Operated reach truck for order fulfillment and merchandise selection within the store.
  • Performed daily pre-shift inspections on forklifts and other equipment.
  • Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
  • Operated forklift to transport goods throughout warehouse.
  • Organized warehouse and arranged items following procedures and safety rules.

Assistant Store Manager (ASM)

HJMAC McDonalds
Mississauga, ON
11.2016 - 05.2020
  • Reviewed time sheets and wage computations to identify and resolve payroll discrepancies.
  • Processed new employee paperwork and entered information into payroll system.
  • Verified attendance, hours worked, and pay adjustments, posting updates to records.
  • Maintained accurate payroll records by recording employee exemptions, transfers, and resignations.
  • Tracked employee leave time, including vacation, personal, and sick leave.
  • Coordinated training and scheduling of food service personnel.
  • Oversaw kitchen operations to ensure high-quality food preparation and cleanliness.

Shift Manager

HJMAC McDonalds
Mississauga, ON
08.2016 - 11.2016
  • Directed and supervised employees in sales, inventory management, and cash reconciliation tasks.
  • Provided exceptional customer service by greeting customers and addressing inquiries or complaints.
  • Monitored sales activities to ensure delivery of quality goods and satisfactory service.
  • Managed inventory levels, reordering stock as necessary to maintain optimal supply.
  • Hired, trained, and evaluated personnel in sales and marketing, making staffing decisions accordingly.
  • Assigned specific duties to employees to enhance operational efficiency.
  • Enforced safety, health, and security regulations to create a secure work environment.

Crew Trainer

HJMAC McDonalds
Mississauga, ON
11.2015 - 04.2016
  • Prepared and cooked food according to patron instructions and order slips.
  • Maintained sanitation, health, and safety standards in all work areas.
  • Verified quality and quantity of prepared food to meet customer specifications.
  • Cooked and packaged various food items, ensuring freshness for orders.
  • Coached crew on food handling protocols and effective customer service practices.
  • Led shift operations by delegating tasks to ensure smooth workflow.

Carrier

Metroland Media/Mississauga News
Mississauga, ON
06.2009 - 05.2015
  • Sorted mail for delivery, arranging it in optimal sequence.
  • Delivered mail to residences
  • Addressed customer inquiries regarding postal services and regulations.

Education

Some College (No Degree) - Business Management

McDonalds Management Program/ASM Training
Toronto, ON
01-2017

High School Diploma -

Meadowvale Secondary School
Mississauga, ON
06.2015

Skills

  • Verbal and written communication
  • Fast-paced environment adaptability
  • Problem-solving expertise
  • Attention to detail
  • Garden tools proficiency
  • Garden planning and maintenance
  • Seasonal plant care strategies
  • Weed and pest management (Home Depot Certified)
  • Pallet jack operation

Certification

  • ASM (Advanced Shift Management Classes) August 2017
  • BSM (Basic Shift Management Classes)
  • Employee of the month August 2024
  • Salary Manager of the Quarterly 2016
  • Forklift Certfied (Home Depot Only)

References

References available upon request

Languages

English
Native/ Bilingual
Spanish
Limited
French
Elementary

Timeline

Lawn and Garden Sales Associate/Coaching Assistant

Home Depot Canada
05.2020 - Current

Assistant Store Manager (ASM)

HJMAC McDonalds
11.2016 - 05.2020

Shift Manager

HJMAC McDonalds
08.2016 - 11.2016

Crew Trainer

HJMAC McDonalds
11.2015 - 04.2016

Carrier

Metroland Media/Mississauga News
06.2009 - 05.2015

Some College (No Degree) - Business Management

McDonalds Management Program/ASM Training

High School Diploma -

Meadowvale Secondary School

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Kaitlin Childerhose