Kaitlin Asselstine
Innisfil,ON
Summary
Results-driven Office Administration Professional with over 13 years of experience in fostering strong client partnerships. Expertise in data analysis, strategic problem-solving, and project management, leading to improved customer satisfaction and exceeding revenue targets. Results-oriented professional with extensive experience in client relationship management and market research. Demonstrated ability to analyze client data and communicate effectively, driving improvements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager (Remote and In-Office)
Parkwood & Cavanaugh
Mississauga, Ontario
02.2012 - Current
- Fostered strong client relationships through regular communication and support.
- Developed tailored solutions to meet diverse client needs and preferences.
- Managed project timelines and deliverables to ensure client expectations were met.
- Collaborated with internal teams to align services with client objectives.
- Conducted market research to identify trends affecting client industries.
- Analyzed client data to inform relationship strategies and improvements.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided timely responses to customer inquiries, requests, and complaints.
- Created detailed reports on customer relations activities and performance metrics.
- Identified new business opportunities through research and analysis of client needs.
- Met with clients to ascertain needs and develop plans which address current and long-term goals.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Conducted regular meetings with clients to discuss their current requirements.
- Negotiated contracts with clients for various services.
- Maintained accurate records of client interactions and transactions.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate competitive value.
- Improved client relationships and education, exceeding annual revenue expectations.
- Implemented initiatives designed to improve operational efficiency within the team.
Office Administration Coordinator
Plan A - Sault Ste Marie
Barrie, Ontario
01.2023 - 04.2024
- Coordinated appointment scheduling for clients and therapists.
- Managed office supplies inventory and placed timely orders.
- Assisted in client intake process and maintained confidential records.
- Handled incoming calls and addressed client inquiries promptly.
- Supported promotional activities and maintained social media presence.
- Organized office documents and ensured efficient filing system.
- Assisted therapists with administrative tasks to enhance workflow.
- Processed invoices for payment on a weekly basis.
- Developed presentations in Power Point for internal meetings.
- Handled travel reimbursements for employees.
- Created spreadsheets to track inventory levels and maintain records of purchases and expenses.
- Monitored and ordered office supplies as needed.
- Maintained confidential files pertaining to employee records, payroll information, taxes.
- Organized and maintained office filing systems, including electronic records.
- Scheduled appointments for staff members.
- Responded to emails promptly with accurate information.
- Greeted visitors and provided them with information or assistance as necessary.
- Ensured the accuracy of data entry into databases.
- Coordinated office operations and ensured efficient workflow within the massage therapy practice.
Buyer - Apparel & LOOT Category
EB Games/Gamestop Canada
Brampton, Ontario
07.2018 - 12.2022
- Managed inventory levels for video games and accessories across multiple locations.
- Analyzed market trends to identify product demand and optimize purchasing decisions.
- Collaborated with suppliers to negotiate pricing and delivery schedules effectively.
- Reviewed purchase orders to ensure accuracy and compliance with company standards.
- Coordinated promotional campaigns to enhance product visibility in stores.
- Maintained relationships with vendors to ensure timely product availability.
- Trained junior buyers on purchasing processes and inventory management systems.
- Developed sourcing strategies to improve supplier performance and reduce costs.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Requested pricing quotes from suppliers to determine best source of supply.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Collaborated with cross-functional teams to meet customer requirements and market demands.
- Researched competitors and sourced new vendors.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Participated in industry trade shows and conferences to stay abreast of current trends in product development.
- Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
- Tracked and approved procurement plans and inventory levels.
- Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.
Education
BBA - Business Administration And Management
Georgian College
Barrie05-2011
Associate of Science - Office Administration - Medical
Seneca College of Applied Arts And Technology
North York02-2009
Skills
- Client relationship management
- Contract negotiation
- Market research
- Appointment scheduling
- Client relations
- Inventory management
- Documentation control
- Performance reporting
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Attention to detail
- Bookkeeping
- Calendars management
- Processing expense reports
- File organization
Timeline
Office Administration Coordinator
Plan A - Sault Ste Marie
01.2023 - 04.2024
Buyer - Apparel & LOOT Category
EB Games/Gamestop Canada
07.2018 - 12.2022
Client Relationship Manager (Remote and In-Office)
Parkwood & Cavanaugh
02.2012 - Current
BBA - Business Administration And Management
Georgian College
Associate of Science - Office Administration - Medical
Seneca College of Applied Arts And Technology