Kaitaiyen Dunkley
Windsor,ON
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill any role on your team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
The Beer Store
06.2022 - 08.2023
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Provided accurate information regarding product features and benefits
- Monitored customer feedback and confirmed customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
CO-OP STUDENT
Habitat for Humanity
02.2020 - 03.2020
- Adapted quickly to changing environments while remaining focused on goals
- Supported product development and production with commitment to quality and innovation
- Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
CO-OP STUDENT
Freshco
09.2019 - 02.2020
- Learning safe and effective operation of tools and systems
- Organizing inventory
- Organized and gathered shopping carts, maintained clean work areas, washing supplies thoroughly
- Learned how to effectively utilize time management strategies while completing daily tasks efficiently.
Education
HIGH SCHOOL DIPLOMA -
Walkerville Collegiate Institute
06.2020
Skills
- Customer Service
- Verbal Communication
- Safe Work Practices
- Product Knowledge
- Money handling abilities
- POS System Operation
Timeline
CUSTOMER SERVICE ASSOCIATE
The Beer Store
06.2022 - 08.2023
CO-OP STUDENT
Habitat for Humanity
02.2020 - 03.2020
CO-OP STUDENT
Freshco
09.2019 - 02.2020
HIGH SCHOOL DIPLOMA -
Walkerville Collegiate Institute
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