Kaishawne Newman
Ajax,ON
Summary
Performance-oriented professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Production Supervisor
Positive Fulfillment Services Ltd.
11.2023 - 04.2024
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Resolved issues quickly to maintain productivity goals.
- Reviewed customer feedback and developed strategies to improve product quality.
Assistant Production Supervisor
Positive Fulfillment Services Ltd.
11.2022 - 01.2023
- Ensuring the accuracy, integrity, and security of inventory at Positive, in addition to overseeing general workflow and performance while maintaining the overall condition of the facility
- Managed all inventory for multiple facilities (counts, stock destructs, investigations etc.)
- Managed all forklift operators
- Obtained HACCP Certification
- Conducted Vendor Audit at GFL
- Reviewed and revised SOPs and Work Instructions for; receiving, returns, inventory, production departments
- Led the Food Safety & Health and Safety Committees
- Implemented safety protocols to minimize workplace accidents and maintain a safe work environment.
Receiving/Shipping Team Lead
Positive Fulfillment Services Ltd.
10.2020 - 11.2022
- Certify that the receiving, returns, and shipping processes are followed as per SOPs to achieve the required safety, quality, service, productivity, and financial objectives for the company
- Mentored existing staff into new roles, helping with their development
- Created multiple documents to merge communication gaps between office staff and warehouse staff
- Reduced order processing time by prioritizing tasks and delegating responsibilities to team members effectively.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Receiving/Shipping Clerk
Positive Fulfillment Services Ltd.
11.2018 - 10.2020
- Ensure that inventory is received according to Standard Operating Procedures (SOP’s), maintain an organized work area according to policies, procedures, and safety regulations
- Organize inbound appointments with clients
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
Education
George Harvey Collegiate Institute
Toronto, ON06.2017
Skills
- Excellent verbal communication skills
- Complaint Handling
- Strategic Planning
- Policy Implementation
- Appointment Scheduling
- Accident Prevention
- Time Management
- Project Management
- Training delivery
- Creative Problem-Solving
- Quality Assurance
- Safety practices
Timeline
Production Supervisor
Positive Fulfillment Services Ltd.
11.2023 - 04.2024
Assistant Production Supervisor
Positive Fulfillment Services Ltd.
11.2022 - 01.2023
Receiving/Shipping Team Lead
Positive Fulfillment Services Ltd.
10.2020 - 11.2022
Receiving/Shipping Clerk
Positive Fulfillment Services Ltd.
11.2018 - 10.2020
George Harvey Collegiate Institute
Similar Profiles
Nijel PeartNijel Peart
Shipping and Receiving Clerk at Positive Fulfillment ServicesShipping and Receiving Clerk at Positive Fulfillment Services
Shamsul Alom MarwanShamsul Alom Marwan
Warehouse Worker at Positive Fulfillment LtdWarehouse Worker at Positive Fulfillment Ltd
Ean IboyEan Iboy
Registered Behavior Technician at Positive Behavioral ServicesRegistered Behavior Technician at Positive Behavioral Services