Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Maureens Cleaning & Care Services
03.2023 - Current
Efficiently managed scheduling and coordination of cleaning staff, optimizing routes and resources for maximum productivity.
Provided exceptional client communication and support, addressing inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
Maintained accurate records and databases, including client contracts, service details, and billing information, ensuring smooth administrative operations.
Played a key role in data entry and reporting, generating insightful reports to support informed decision-making by management.
Assisted in various administrative tasks, including payroll processing, office supply management, and preparation of reports and documents.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Manager of Sales & Service
Advance Pressure Washing
03.2022 - 03.2023
Led team for a commercial kitchen cleaning and commercial and residential pressure washing
Developed and executed effective sales strategies, surpassing revenue targets and driving business growth.
Led and coached a high-performing sales team, achieving consistent increases in sales performance.
Cultivated strong client relationships by understanding needs, addressing inquiries, and delivering tailored solutions.
Ensured adherence to quality standards and safety protocols, optimizing service delivery and client satisfaction.
Identified new business opportunities, executed strategic marketing initiatives, and expanded the company's market presence.
Analyzed sales metrics and performance data, providing actionable insights to enhance sales strategies and processes
Health Care Aide
Harmony Health Care
04.2021 - 02.2022
Duties include personal care & hygiene, medication administration, meal preparation, cash handling, appointment management, and empathetic, caring support in all aspects.
Assisted with daily living activities, promoting patient independence and overall wellbeing.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Maintained clean, safe, and well-organized patient environment.
Reduced patient anxiety through effective communication and active listening skills.
Kept accurate records of patients' care, condition, and progress.
Provided total hygiene care to patients on shift by assisting with skincare, bathing, and toileting.
Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
Participated in ongoing training opportunities to stay current with best practices in health care aide services.
Provided emotional support for patients and families during times of stress and uncertainty.
Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Community Support Worker
Kardel Consulting Services Inc
08.2020 - 04.2021
Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Established trust-based relationships with clients through empathetic communication and active listening skills.
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Community Support Worker
Integra Support Services
08.2020 - 02.2021
Provide direct services and support to persons with diverse abilities in private and group home settings
Duties include personal care & hygiene, medication administration, meal preparation, cash handling, appointment management, and empathetic, caring support in all aspects.
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Community Support Worker
Clay Tree Society
01.2019 - 08.2020
Established trust-based relationships with clients through empathetic communication and active listening skills.
Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Server
The Royal Admiral
12.2017 - 11.2018
Create a warm, welcoming environment for restaurant patrons, ensuring a positive and outgoing demeanor even during peak busy periods
Responsibilities included staff management, event coordination, personable customer service and cash handling.
Case Manager
New Zealand Government
12.2014 - 12.2016
Assist high-risk offenders with employment, healthcare, and housing needs
Duties included management of government databases, running seminars on job search & application techniques and completing government applications
Responsibilities included reading and interpreting policy and legislation, file management and administrative assistance.
Radio Broadcaster
Gold Fm
01.2009 - 04.2013
Conducted in-depth research and interviews for accurate and informative news reporting, maintaining credibility and trust with listeners.
Participated in promotional events to represent the station positively within the community and increase brand awareness.
Worked closely with program directors to develop engaging show concepts that resonated with target audience demographics.
Perfected on-air delivery by investing time in voice coaching sessions, maintaining a professional and engaging persona for listeners.
Education
Real Estate Licence
UBC
08-2024
Certification - Supporting Individuals Through Valued Attachments
Siva Training
03-2019
Privacy And Information Management -
Community Living BC
03-2019
First Aid & CPR Certification -
Canadian Red Cross
01-2018
Dyslexia Tutor Training
Davis Dyslexia Association
01-2014
Radio Broadcasting - Certificate
02-2013
National Certificate of Educational Achievement -
Waihi College
11-2008
Skills
Excellent written & verbal communication
High standard of customer service & interactions
Adaptable & enthusiastic to take on new tasks
Case management & documentation skills
Strong time management, problem-solving & multitasking skills
Proficiency in Microsoft Office, POS system and job-specific software
Equally successful while working alone as when working as part of a team
Working knowledge of First Aid, CPR & Vital Signs
Timeline
Administrative Assistant
Maureens Cleaning & Care Services
03.2023 - Current
Manager of Sales & Service
Advance Pressure Washing
03.2022 - 03.2023
Health Care Aide
Harmony Health Care
04.2021 - 02.2022
Community Support Worker
Kardel Consulting Services Inc
08.2020 - 04.2021
Community Support Worker
Integra Support Services
08.2020 - 02.2021
Community Support Worker
Clay Tree Society
01.2019 - 08.2020
Server
The Royal Admiral
12.2017 - 11.2018
Case Manager
New Zealand Government
12.2014 - 12.2016
Radio Broadcaster
Gold Fm
01.2009 - 04.2013
Real Estate Licence
UBC
Certification - Supporting Individuals Through Valued Attachments
Siva Training
Privacy And Information Management -
Community Living BC
First Aid & CPR Certification -
Canadian Red Cross
Dyslexia Tutor Training
Davis Dyslexia Association
Radio Broadcasting - Certificate
National Certificate of Educational Achievement -
Waihi College
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