Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaishala Manning

Nanaimo,BC

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Maid it by Tori
Nanaimo, BC
03.2023 - 12.2023
  • Efficiently managed scheduling and coordination of cleaning staff, optimizing routes and resources for maximum productivity.
  • Provided exceptional client communication and support, addressing inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
  • Maintained accurate records and databases, including client contracts, service details, and billing information, ensuring smooth administrative operations.
  • Played a key role in data entry and reporting, generating insightful reports to support informed decision-making by management.
  • Assisted in various administrative tasks, including payroll processing, office supply management, and preparation of reports and documents.

Manager of Sales & Service

Advance Pressure Washing
Nanaimo, BC
03.2023 - 03.2023
  • Led team for a commercial kitchen cleaning and commercial and residential pressure washing
  • Developed and executed effective sales strategies, surpassing revenue targets and driving business growth.
  • Led and coached a high-performing sales team, achieving consistent increases in sales performance.
  • Cultivated strong client relationships by understanding needs, addressing inquiries, and delivering tailored solutions.
  • Ensured adherence to quality standards and safety protocols, optimizing service delivery and client satisfaction.
  • Identified new business opportunities, executed strategic marketing initiatives, and expanded the company's market presence.
  • Analyzed sales metrics and performance data, providing actionable insights to enhance sales strategies and processes

Health Care Aide

Harmony Health Care
Duncan, BC
04.2021 - 02.2022
  • Provide direct services and support to persons with developmental disabilities in private and group home settings
  • Duties include personal care & hygiene, medication administration, meal preparation, cash handling, appointment management, and empathetic, caring support in all aspects.

Sales Consultant

Steve Marshall Ford
Nanaimo, BC
02.2021 - 04.2021
  • Assist clients in finding the perfect vehicle to meet their unique needs while striving to meet predetermined sales goals
  • Responsibilities included upholding the highest degree of customer service, maintaining an extensive client base, and staying informed on inventory and competition
  • Duties included prospecting new clients in person and over the phone, managing internet leads and follow ups, and negotiating car sales.

Health Care Aide

Integra Support Services
Victoria, BC
08.2020 - 02.2021
  • Provide direct services and support to persons with developmental disabilities in private and group home settings
  • Duties include personal care & hygiene, medication administration, meal preparation, cash handling, appointment management, and empathetic, caring support in all aspects.

Keyholder / Sales Associate

Alternative Groove Board Shop
Nanaimo, BC
10.2019 - 08.2020
  • Drive sales and manage a team of sales associates, leading by example of excellent customer service
  • Duties included greeting customers, advising of current store promotions, assisting with customer questions, maintaining store cleanliness and processing point-of-sale transactions
  • Responsibilities included delegating daily tasks to associates and overseeing progress, ensuring shop security, and opening/closing procedures.

Server

The Royal Admiral
Burnaby, BC
01.2017 - 12.2017
  • Create a warm, welcoming environment for restaurant patrons, ensuring a positive and outgoing demeanor even during peak busy periods
  • Responsibilities included staff management, event coordination, personable customer service and cash handling.

Case Manager

New Zealand Government
Auckland City, NZ
01.2014 - 12.2016
  • Assist high-risk offenders with employment, healthcare, and housing needs
  • Duties included management of government databases, running seminars on job search & application techniques and completing government applications
  • Responsibilities included reading and interpreting policy and legislation, file management and administrative assistance.

Education

Real Estate Licence

UBC
Vancouver, BC
08-2024

Vehicle Sales Authority -

01.2021

First Aid & CPR Certification -

01.2018

Serving it Right -

01.2017

Radio Broadcasting License -

01.2014

Davis Dyslexia Association -

01.2014

Secondary School Diploma -

Waihi College
06.2008

Skills

  • Excellent written & verbal communication
  • High standard of customer service & interactions
  • Adaptable & enthusiastic to take on new tasks
  • Case management & documentation skills
  • Strong time management, problem-solving & multitasking skills
  • Proficiency in Microsoft Office, POS system and job-specific software
  • Equally successful while working alone as when working as part of a team
  • Working knowledge of First Aid, CPR & Vital Signs

References

References available upon request.

Timeline

Administrative Assistant

Maid it by Tori
03.2023 - 12.2023

Manager of Sales & Service

Advance Pressure Washing
03.2023 - 03.2023

Health Care Aide

Harmony Health Care
04.2021 - 02.2022

Sales Consultant

Steve Marshall Ford
02.2021 - 04.2021

Health Care Aide

Integra Support Services
08.2020 - 02.2021

Keyholder / Sales Associate

Alternative Groove Board Shop
10.2019 - 08.2020

Server

The Royal Admiral
01.2017 - 12.2017

Case Manager

New Zealand Government
01.2014 - 12.2016

Real Estate Licence

UBC

Vehicle Sales Authority -

First Aid & CPR Certification -

Serving it Right -

Radio Broadcasting License -

Davis Dyslexia Association -

Secondary School Diploma -

Waihi College

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Kaishala Manning