Kaisha Lassaline
Windsor,ON
Summary
Achieved exceptional client retention at HUB HCC by leveraging underwriting knowledge and proactive teamwork. Excelled in educating clients on insurance options, fostering strong carrier relationships for efficient claims resolution. Recognized for driving referral business through outstanding client relations and personalized solutions, embodying a policy coverage expert with a results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Broker
HUB HCC
Windsor, ON
09.2013 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Calculated quotes and educated potential clients on insurance options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Education
Bachelor Of Arts - Psychology
University of Windsor
Windsor, ON06.2011
Skills
- Proactive team player
- Driven
- Underwriting knowledge
- Policy coverage expert
- Client relations expert
Languages
English
Full Professional
French
Full Professional
Certification
Licensed in Ontario, Alberta, New Brunswick, Nova Scotia, Newfoundland and Prince Edward Island
Timeline
Insurance Broker
HUB HCC
09.2013 - Current
Bachelor Of Arts - Psychology
University of Windsor