Kaisha Bannis
Calgary,AB
Summary
Professional and knowledgeable receptionist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills & ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Receptionist
Exige Medi Spa
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Lifestyle Consultant
Massage Heights
04.2022 - 11.2023
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.
- Developed strong client relationships to ensure high levels of satisfaction and loyalty in long-term memberships.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Keyholder
Garage Clothing Store
10.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Hostess/Expo
The Banquet
03.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Garage Clothing Store
11.2018 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Sociology
University of Calgary
Calgary, AB12-2026
Skills
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Schedule Management
- Typing Speed
- Tech-Savvy
- Staff Training and Development
- Daily Reporting
- Strong Work Ethic
- Ability to work independently
Languages
English
Native or Bilingual
Timeline
Receptionist
Exige Medi Spa
12.2023 - Current
Lifestyle Consultant
Massage Heights
04.2022 - 11.2023
Keyholder
Garage Clothing Store
10.2021 - 04.2022
Hostess/Expo
The Banquet
03.2021 - 08.2021
Sales Associate
Garage Clothing Store
11.2018 - 04.2021
Bachelor of Arts - Sociology
University of Calgary
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