Kaisa Lumley
Nanaimo,BC
Summary
Dedicated professional with demonstrated strengths in customer service and animal care. seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
15
15
years of professional experience
Work History
Veterinary Technician/Veterinary Clinic Assistant
Grey Cove Veterinary Health Center
2022.09 - 2023.09
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Maintained medical records, drug logs and other legally required documentation for animals under care.
- Educated pet owners on proper animal care, nutrition, and preventative medicine.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Protected animals from self-injury and staff from harm by implementing restraints during procedures.
- Performed wound cleansing and dressings, Ear cleanings and Anal gland expressions.
- Prepared animals for surgery by shaving and sterilizing surgical sites.
Shift Supervisor
STARBUCKS COFFEE COMPANY
2008.10 - 2020.11
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Conducted cash handling procedures, such as counting registers and making deposits.
- Responded to all customer concerns or issues promptly and professionally.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
Education
Diploma - Veterinary Technician
Oulton College
Moncton, NB10.2022
High School Diploma -
Gladstone Secondary School
Vancouver, BC06.2009
Skills
- Animal handling
- Animal Behavior Knowledge
- Safe Restraint Practices
- Patience and Empathy
- Teamwork and Collaboration
- Customer service background
- Goal-Oriented
Timeline
Veterinary Technician/Veterinary Clinic Assistant
Grey Cove Veterinary Health Center
2022.09 - 2023.09
Shift Supervisor
STARBUCKS COFFEE COMPANY
2008.10 - 2020.11
Diploma - Veterinary Technician
Oulton College
High School Diploma -
Gladstone Secondary School
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