Overview
Work History
Education
Skills
Websites
references
Certification
volunteer leadership experience
Languages
Timeline
Generic

Kaira Theos

Gatineau,QC

Overview

7
7
years of professional experience
1
1
Certification

Work History

Teaching Assistant

Carleton University
09.2023 - Current
  • Host tutorials to reinforce lecture content, answer questions and facilitate discussion in order to improve academic success
  • Assess assignments, exams, and assessments, offer feedback, and maintain grading and attendance records
  • Assist in creating tutorial content, lesson plans, activities, and additional resources for effective learning
  • Offer academic guidance, support and encouragement to student by helping them navigate academic challenges and offer insights to foster their growth and success

Server

Eggspectation
05.2023 - Current
  • Deliver exceptional customer experience by ensuring guests are provided with an enjoyable, safe and high-quality dining experiences
  • Maintain a positive attitude throughout the shift, especially during busy peak hours
  • Collaborate with team members to deliver fast and efficient service
  • Utilize problem-solving skills and remain calm when dealing with unforeseen circumstances (e.g., incorrect food orders, unhappy customers)

Senior Customer Experience Associate

Scotiabank – Bank & Fourth Branch
01.2022 - 09.2023
  • Provides account services to customers by receiving deposits and payments, cashing cheques, issuing withdrawals, recording night and mail deposits, and completing incoming and outgoing wire payments
  • Answers questions in person or on telephone and referring customers to other bank services as necessary
  • Completes special requests by opening accounts, closing accounts, taking orders for cheques, replacing cards, providing access to safety-deposit boxes, providing statement copies, and exchanging foreign currencies
  • Taking on leadership roles with fellow Customer Experience Associates; answering their questions, providing them with support and intervening with difficult clients to diffuse the situation

Seasonal Student

Parks and Recreation, City of Windsor
05.2020 - 10.2021
  • Work with the grounds crew to effectively and efficiently operate machinery to provide various services across the City of Windsor
  • Conduct outside labor such as lawn maintenance, trimming, city services and highway maintenance
  • Taken on a leadership role guiding and training new hires through the student lottery program

Server and Hostess

Kelsey’s Original Roadhouse
06.2017 - 07.2020
  • Deliver exceptional customer experience by ensuring guests are provided with an enjoyable, safe and high-quality dining experiences
  • Maintain a positive attitude throughout the shift, especially during busy peak hours
  • Collaborate with team members to deliver fast and efficient service
  • Utilize problem-solving skills and remain calm when dealing with unforeseen circumstances (e.g., incorrect food orders, unhappy customers)

Education

Master of Arts - Legal Studies

Carleton University
Ottawa, ON
04.2025

Honors Bachelor of Social Science (BSocSc) - Criminology

University of Ottawa
Ottawa, ON
06.2023

High School Diploma -

Sandwich Secondary School
Windsor
06.2019

Skills

  • Bilingual (French/English)
  • Excellent written and oral communication skills
  • Exceptional empathy and listening skills
  • Efficient with administrative tasks and responsibilities
  • Team player and collaborator
  • Affinity for building strong, reliable and meaningful relationships
  • Positive, outgoing and eager to learn
  • Highly organized and detail-oriented
  • Thrives when working in forward-thinking, fast-paced and team-oriented environment

Websites

references

  • Alexander Murray, Assistant Branch Manager, Scotiabank, Bank & Fourth, (613) 564-5333 x 4400
  • Dale Spencer, Professor, Carleton University Department of Law and Legal Studies- need to ask
  • Patti Pastorius- ask
  • Kirk Lauzon, Mechanic, City of Windsor, (519) 972-1114
  • Georgia Brown, Shift Supervisor, Eggspectation Ottawa, (613) 293-2655
  • Adam Facciolo, General Manager, Kelsey’s Original Roadhouse, (519) 982-1610

Certification

Crime Intelligence and Analysis Certification Program (July 2023)

  • Through the California State University, Sacramento

volunteer leadership experience

  • 101 Week Guide (2021)
  • Emergency First Aid Certification (2020)
  • Ronald McDonald House (2019)
  • Youth Leadership Camp Leader (2018)
  • Sandwich Secondary School Track and Field Manager (2018-2019)
  • W.E. Care for Kids Fundraisers (2015-2018)

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Teaching Assistant

Carleton University
09.2023 - Current

Server

Eggspectation
05.2023 - Current

Senior Customer Experience Associate

Scotiabank – Bank & Fourth Branch
01.2022 - 09.2023

Seasonal Student

Parks and Recreation, City of Windsor
05.2020 - 10.2021

Server and Hostess

Kelsey’s Original Roadhouse
06.2017 - 07.2020

Master of Arts - Legal Studies

Carleton University

Honors Bachelor of Social Science (BSocSc) - Criminology

University of Ottawa

High School Diploma -

Sandwich Secondary School

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Kaira Theos