Kaira Mora
Willits
Summary
Developed strong organizational and communication skills in medical office environment, seeking to transition into new field. Skilled in managing patient interactions and handling administrative duties with precision. Looking to leverage these abilities in dynamic and growth-oriented setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Baechtel Creek Medical Clinic
06.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Patient Access Representative
Adventist Health Howard Imaging
11.2023 - 03.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Selects the correct patient and correct service/exams.
- Ensures orders and required authorization are in place.
Education
High School Diploma -
SanHedrin High School
Willits, CA06-2022
Skills
- Customer service
- Appointment scheduling
- Positive attitude
- Bilingual
- Medical terminology
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Access Representative
Adventist Health Howard Imaging
11.2023 - 03.2024
Office Assistant
Baechtel Creek Medical Clinic
06.2020 - Current
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
High School Diploma -
SanHedrin High School
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