Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kainat Ibrahimi

Toronto ,ON

Summary

Dynamic and customer-focused professional with hands-on experience in sales, marketing, and client service across the fitness and retail industries. Proven ability to boost engagement, support business growth, and lead teams in fast-paced environments. Strong communicator with a passion for delivering excellent service, managing operations, and driving results.

Overview

4
4
years of professional experience

Work History

Host

Fit4Less
09.2024 - 04.2025
  • Greeted and assisted gym members, ensuring a friendly and welcoming environment for all visitors
  • Managed front desk operations, including checking in members, processing new memberships, and addressing member inquiries
  • Provided detailed information about gym services, equipment, and membership options to potential and current members
  • Monitored and maintained the cleanliness of the gym's front area and equipment, ensuring a safe and organized environment
  • Assisted with member concerns and complaints, providing effective solutions to enhance member satisfaction
  • Supported promotional activities and membership sales initiatives, contributing to the growth of the gym's clientele
  • Ensured compliance with safety and health protocols, particularly in managing capacity and cleanliness during peak hours
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Sales and Marketing Associate

Ferrum Gym
06.2022 - 07.2023
  • Boosted sales revenue by developing and implementing targeted marketing campaigns.
  • Conducted market research to assess customer needs and preferences.
  • Implemented CRM system, improving communication within the team and fostering better relationships with clients.
  • Led quarterly strategy meetings focused on analyzing performance metrics, identifying areas for improvement, setting goals, allocating resources accordingly.

Assistant Store Manager

ZARA
02.2021 - 04.2022
  • Supported the Store Manager in overseeing daily store operations to ensure smooth workflow and exceptional customer experience.
  • Supervised, trained, and motivated sales staff to meet and exceed sales targets while maintaining Zara's high standards.
  • Assisted in managing inventory control, stock replenishment, and visual merchandising to optimize product presentation and availability.
  • Handled customer service issues, resolved complaints promptly, and ensured customer satisfaction.
  • Coordinated staff schedules and managed labor costs to maximize store efficiency.
  • Contributed to implementing company policies, sales initiatives, and promotional activities.
  • Analyzed sales data and prepared reports to identify growth opportunities and operational improvements.

Education

Associate's Degree - Marketing

Istanbul Aydın University
Istabbul, Türkiye

High School -

ETA College
Istanbul Türkiye
2021

Skills

  • Customer Service & Sales
  • Team Leadership & Training
  • Marketing & Campaigns
  • Retail & Inventory Management
  • Conflict Resolution
  • Communication & People Skills
  • Front Desk & Admin Operations
  • Data Analysis & Reporting
  • Social Media & CRM Tools
  • Health & Safety Compliance

Languages

English
Turkish
Dari

Timeline

Host

Fit4Less
09.2024 - 04.2025

Sales and Marketing Associate

Ferrum Gym
06.2022 - 07.2023

Assistant Store Manager

ZARA
02.2021 - 04.2022

Associate's Degree - Marketing

Istanbul Aydın University

High School -

ETA College

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Kainat Ibrahimi