Kainat Gul
262 Kenora Avenue ,N Hamilton
Summary
Proven in delivering exceptional customer service and handling cash with precision, I excelled at Bath and Body Works by resolving complaints with empathy, boosting customer loyalty. Skilled in teamwork and problem-solving, I thrive in high-pressure environments, ensuring seamless operations and a welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Tasty Grill Restaurant
09.2023 - 12.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Customer Service Cashier
Bath and Body Works, Limited Brands
06.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma - Medical
Sir Winston Churchill Secondary School
Hamilton, ON06.2024
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Product scanning
- Cash handling
Languages
English
Native or Bilingual
Hindi
Full Professional
Certification
Food handlers certificate
WHMIS certificate
Timeline
Cashier Assistant
Tasty Grill Restaurant
09.2023 - 12.2024
Customer Service Cashier
Bath and Body Works, Limited Brands
06.2022 - 03.2023
Food handlers certificate
WHMIS certificate
High School Diploma - Medical
Sir Winston Churchill Secondary School
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