Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaina Noel

Laval,QC

Summary

Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

McDonald’s
03.2021 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed opening and closing shift tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Kept kitchen up to code for health and safety inspections.
  • Managed and motivated employees to be productive and engaged in work.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained stock and replenished workstation products.
  • Developed waste-control policies to maintain profitable operations.
  • Prepared beverages according to customer requests.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Rotated merchandise and displays to feature new products and promotions.
  • Followed safety protocols to minimize workplace accidents.

Cashier

Couchetard, Ultramar
11.2019 - 01.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Employee at Tim Hortons
11.2017 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained highest standards for beverage quality and service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Processed payments and provided receipts to establish proof of transaction.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

High School Diploma -

Phoenix Alternative High School
Laval, QC
06.2019

DEP - Institutional And Home Care Assistance

CDC Pont-Viau
Laval, QC
10.2023

Skills

  • Exceptional Multitasking Skills
  • Taking Initiative
  • Time Management
  • Staff Training
  • Money Handling Abilities
  • Prioritization
  • Customer Service
  • Staff Management
  • Sales and Marketing
  • Safe Work Practices
  • Maintain Food Safety
  • Multidisciplinary Communication

Certification

CPR, PDSP, Bill 90

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Manager

McDonald’s
03.2021 - Current

Cashier

Couchetard, Ultramar
11.2019 - 01.2022

Cashier

Employee at Tim Hortons
11.2017 - 11.2018

High School Diploma -

Phoenix Alternative High School

DEP - Institutional And Home Care Assistance

CDC Pont-Viau

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Kaina Noel