Summary
Overview
Work History
Education
Skills
Co-op placement
Timeline
Generic

Kailyn Henderson

Guelph

Summary

Dynamic and detail-oriented professional with over 7 years of customer service experience and a solid foundation in operations management. Proven expertise in scheduling, client support, and multitasking within fast-paced environments, ensuring seamless service delivery. Extensive hands-on experience in animal care as a kennel attendant and dog bather, driven by a genuine passion for enhancing the well-being of pets and their owners. Committed to fostering positive relationships and delivering exceptional support in every interaction.

Overview

5
5
years of professional experience

Work History

Operations Manager

Four Fathers Pickleball Society
05.2024 - Current
  • Manage daily facility operations, supervising 5–6 associates.
  • Oversee scheduling, training, and inventory control.
  • Ensure high service standards and a welcoming environment for members.
  • Resolve customer inquiries and support smooth club operations.


Customer Service Representative

LCBO
03.2023 - 05.2024
  • Assisted customers with product knowledge and purchases.
  • Handled cash, debit, and credit transactions accurately.
  • Supported inventory management and maintained store organization.

Team Member

Burger King
12.2020 - 12.2021
  • Delivered fast, friendly service in a high-volume environment.
  • Adapted to multiple workstations to support team efficiency.
  • Maintained clean, safe, and organized work areas.

Education

High school Diploma -

Jacob Hespeler Secondary School
Cambridge, ON
02.2023

Skills

  • Customer Service & Client Relations
  • Scheduling & Organization
  • Animal Care & Handling
  • Payment Processing & Administrative Support
  • Operations management
  • Conflict mediation

Co-op placement

Structurek9, Kennel staff 09/2022 – 12/2022

Timeline

Operations Manager

Four Fathers Pickleball Society
05.2024 - Current

Customer Service Representative

LCBO
03.2023 - 05.2024

Team Member

Burger King
12.2020 - 12.2021

High school Diploma -

Jacob Hespeler Secondary School

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Kailyn Henderson