Kailyn Henderson
Guelph
Summary
Dynamic and detail-oriented professional with over 7 years of customer service experience and a solid foundation in operations management. Proven expertise in scheduling, client support, and multitasking within fast-paced environments, ensuring seamless service delivery. Extensive hands-on experience in animal care as a kennel attendant and dog bather, driven by a genuine passion for enhancing the well-being of pets and their owners. Committed to fostering positive relationships and delivering exceptional support in every interaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
Four Fathers Pickleball Society
05.2024 - Current
- Manage daily facility operations, supervising 5–6 associates.
- Oversee scheduling, training, and inventory control.
- Ensure high service standards and a welcoming environment for members.
- Resolve customer inquiries and support smooth club operations.
Customer Service Representative
LCBO
03.2023 - 05.2024
- Assisted customers with product knowledge and purchases.
- Handled cash, debit, and credit transactions accurately.
- Supported inventory management and maintained store organization.
Team Member
Burger King
12.2020 - 12.2021
- Delivered fast, friendly service in a high-volume environment.
- Adapted to multiple workstations to support team efficiency.
- Maintained clean, safe, and organized work areas.
Education
High school Diploma -
Jacob Hespeler Secondary School
Cambridge, ON02.2023
Skills
- Customer Service & Client Relations
- Scheduling & Organization
- Animal Care & Handling
- Payment Processing & Administrative Support
- Operations management
- Conflict mediation
Co-op placement
Structurek9, Kennel staff 09/2022 – 12/2022
Timeline
Operations Manager
Four Fathers Pickleball Society
05.2024 - Current
Customer Service Representative
LCBO
03.2023 - 05.2024
Team Member
Burger King
12.2020 - 12.2021
High school Diploma -
Jacob Hespeler Secondary School